The Role
Designs and supports enterprise-scale ServiceNow Discovery across millions of infrastructure targets. Responsibilities include monitoring MID Servers, schedules, throughput, failures, coverage, and telemetry; developing AI agents for log analysis and automated troubleshooting; modifying Discovery Patterns and Probes; improving CMDB/CSDM data quality; and investigating infrastructure attributes, relationships, and connectivity issues.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that executes discovery across millions of infrastructure targets on daily and weekly schedules. You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with appropriate testing guardrails, while also developing observability agents that continuously assess MID Server health, throughput, and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.
WHAT YOU WILL DO
- Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
- Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
- Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
- Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.
MUST HAVES
- Hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
- Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
- Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
- Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
- Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
- Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana.
- Upper-intermediate English level.
NICE TO HAVES
- Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.
- Familiarity working in Agile squads alongside software developers.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
Skills Required
- Hands-on ServiceNow Discovery experience, including MID Servers, Discovery Patterns and Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting failures
- Experience developing or modifying ServiceNow Discovery Patterns and Probes
- Experience with ServiceNow CMDB/CSDM, configuration items, identification and reconciliation, relationships, and CMDB data quality
- Practical Infrastructure Engineering knowledge covering Linux, Windows Server, compute, virtualization or cloud infrastructure, authentication, processes, services, and troubleshooting
- Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and network troubleshooting
- Experience with Prometheus, OpenTelemetry, and Grafana or comparable observability technologies
- Upper-intermediate English proficiency
- Basic scripting experience with Python or JavaScript
- Familiarity working in Agile squads with software developers
Am I A Good Fit?
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
