What You’ll Be Doing
Designing Citizen-Facing Solutions
Shape and configure capabilities within ServiceNow that support service intake, case routing, and multi-step processes used across public programs.
Develop tailored flows, logic, and data integrations that allow government systems to communicate seamlessly.
Create user-friendly portals and guided experiences for both community users and agency employees.
Delivering End-to-End Implementations
Work directly with business owners to translate service requests and operational needs into platform configurations.
Build features that support proactive or automated service interactions, improving visibility for constituents.
Engineer solutions that meet long-term stability expectations, scale for high-volume usage, and align with regulatory guidance.
Systems Integration & Ongoing Enhancements
Connect ServiceNow with internal and external platforms including CRMs, ERPs, legacy applications, and data hubs.
Support existing implementations through debugging, optimization, and expanding module capabilities.
Maintain structured documentation across all configurations, custom components, and workflow designs.
Platform Governance & Quality
Apply development patterns that align with ServiceNow’s recommended framework.
Build solutions with attention to public-sector requirements—security, accessibility, audit readiness, and data protections.
Participate in peer reviews and help shape development standards for the team.
Who Succeeds in This Role
Experience building or configuring CSM or Public Sector solutions on the ServiceNow platform.
Solid understanding of the platform ecosystem: tables, architecture, APIs, integration patterns (REST/SOAP), and data structures.
Comfortable coding with JavaScript, working with Glide APIs, Flow Designer, IntegrationHub, and similar components.
Familiar with user permissions, access controls, and overall platform security posture.
Experience tailoring Service Portal interfaces or creating custom widgets.
Typically 3+ years working hands-on with ServiceNow development.
Background in integrating ServiceNow with outside systems through API-based communication.
Exposure to platform updates, instance health checks, or system maintenance is beneficial.
Bonus Skills
ServiceNow CSA certification.
Familiarity with Agile/Scrum delivery environments.
Understanding of government service models, resident engagement workflows, or public program operations.
Why Join Us?
InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Welcome to InstantServe, a leading consulting firm based in the United States. Our mission is to help businesses transform and succeed through the power of technology.
At InstantServe, we understand the importance of hiring the right people for the job. That's why we have a proven track record of hiring the best talent from all domains, ensuring that we have the right people on our team to meet the needs of our clients.
Specialties: Executive Search, IT Staffing, Engineering Staffing, Government Staffing, Accounting & Finance Staffing, IT Outsourcing, Traditional Staffing, Direct Hire, Contingent Labor, Contingent-to-Hire Services, Talent Acquisition , Recruitment Processing Outsourcing (RPO), Enhanced Staffing Solutions (ESS), Talent sourcing and headhunting, Pre-Employment Screening.
Skills set Azure Cloud, DevOps, Microsoft 365, Enterprise Collaboration Services, Application Modernization, Infrastructure Modernization, Microsoft Dynamics, Microsoft Dynamics 365 for Operations, Microsoft Dynamics 365 for Field Services, Microsoft Dynamics 365 for Customer Engagement, Microsoft Dynamics 365, Microsoft Dynamics 365 for PSA, PowerPlatform, PowerApps, Internet of Things (IoT), Advanced Analytics, Machine Learning, Artificial Intelligence (AI),
