The Role
The ServiceNow Developer will design, develop, and maintain ServiceNow applications and workflows, integrate with systems, and enhance user experiences while ensuring adherence to best practices.
Summary Generated by Built In
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
As a Senior ServiceNow Developer at Rackspace Technology, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations.
You will be one of the technical design leads for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Discover your inner Racker!
Responsibilities
- Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions.
- Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure.
- Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
- Write and maintain server-side and client-side scripts to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
- Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience.
- Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services.
- Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions.
- Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards.
- Stay updated with ServiceNow releases and apply platform upgrades and enhancements.
- Adhere to ServiceNow best practices, governance, and security standards.
- Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform.
- Support upgrades, patches, and deployments in alignment with best practices.
- Attend site on occasions for team building/customer meetings.
- Collaborate with architects, administrators, and stakeholders to gather requirements and deliver high-quality solutions.
Requirements
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
- Configuration Management Experience (CMDB data model and relationships).
- 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM
- ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
- Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting).
- Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules
- Strong knowledge of the ServiceNow platform, its architecture, and modules.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ITSM, ITIL, and knowledge of IT service management processes.
- Ability to work independently, as well as collaboratively in a team environment.
- Exposure to Agile/Scrum methodologiesUnderstanding of ServiceNow data model, ACLs, and platform architecture.
- Must have eligibility to work in the UK, within UK Secure environments.
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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
CSS
HTML
Integration Hub
JavaScript
Rest Apis
Servicenow
Soap
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
