The Role
Design, develop, configure, and integrate custom ServiceNow scoped applications using App Engine, Flow Designer and Integration Hub. Implement front- and back-end scripts, Service Portal components, Virtual Agent, mobile features, and 3rd-party integrations. Participate in Agile ceremonies, produce technical documentation, troubleshoot configurations, and maintain platform certifications and release updates while adhering to bank compliance requirements.
Summary Generated by Built In
Job Summary & Responsibilities
JOB SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PRIMARY RESPONSIBILITIES:
- Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
- Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
- Prepare technical documentation as specified in customer contracts and as internally required
- Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
- Troubleshoot basic configuration/script issues
- Attend requirements review and validation sessions as required
- Participate in scrum ceremonies
SECONDARY RESPONSIBILITIES:
- Build on current platform knowledge by learning new modules and broadening skillset
- Maintain current certifications, keep up to date on all Delta releases
- Support the development and growth of the scoped applications
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
QUALIFICATIONS
Education
- BA/BS Degree education preferred
Experience
- 2-4 years developing scoped applications on the ServiceNow platform
- Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
- ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
- Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
- Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
- Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
- Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
- Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
- Strong working experience with JavaScript and ServiceNow JavaScript API's
- Working proficiency in the following skills are encouraged:
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
- Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
- Practical knowledge or experience with Operating Systems (Linux, Windows)
- Experience in multiple application architectures and supporting technologies
- Experience with scripting languages such as PERL, JavaScript, Python, and Shell
- Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
- Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies
Licenses and Certifications
- ServiceNow Certified System Administrator required
- ServiceNow Certified Application Developer required
- ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
- ITIL v3 or v4 Certification preferred
Knowledge, Skills, and Abilities
- Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
- Working English language proficiency: writing, reporting, verbal/oral communication
- Experience in an Agile teams environment using Scrum and Kanban
- Proven troubleshooting skills
- Remain innovative, creative, and self-directed
- Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
Additional Information
- Candidates residing in locations within BankUnited's footprint may be given preference.
Skills Required
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- 2-4 years developing scoped applications on the ServiceNow platform
- Strong experience with JavaScript and ServiceNow JavaScript APIs
- Experience with 3rd-party integrations (Connectors, REST, SOAP, MID Server)
- Experience with Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap)
- Experience with Virtual Agent and understanding of NLU/NLP
- Experience with Now Mobile and Mobile Studio for Android and iOS
- Working knowledge of ServiceNow mainline solutions (ITSM, ITBM, CSM, HR, ITOM)
- Experience with SSO and MFA solutions (Okta, Microsoft Azure AD)
- Working proficiency with web services, XML, and JSON
- Experience with App Engine, Flow Designer, Integration Hub, and Automated Test Framework
- Working English proficiency (written and verbal)
- Experience working in Agile teams (Scrum/Kanban)
- BA/BS Degree
- ServiceNow Mainline Implementation Certification (ITSM, CSM, HR)
- ITIL v3 or v4 Certification
BankUnited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BankUnited and has not been reviewed or approved by BankUnited.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision options plus disability and life insurance. Wellness programming is described as robust, including incentives, screenings, and on-site fitness facilities at the corporate center.
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Retirement Support — Retirement support includes a 401(k) plan with a company match and relatively quick eligibility after one month. Auto-enrollment and auto-increase features are described, which can help employees build savings consistently.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including a sizable PTO range by level and paid holidays. Additional time-off programs such as volunteer time and flexible/hybrid/remote arrangements are also described for eligible positions.
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
