ServiceNow Developer IV

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams' partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About the Role 

We are looking for a Senior ServiceNow Developer IV to join our India team. In this role, you will be responsible for designing, developing, and implementing enterprise-grade ServiceNow solutions while ensuring a secure, compliant, scalable, and high-performing platform.

Key Responsibilities

• Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
• Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
• Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

Required Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability.
• Strong verbal and written communication skills.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.
• Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
• Basic understanding of data modeling, process automation, and platform scalability strategies.
• Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
• Strong problem-solving skills and a proactive approach to platform improvements.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Preferred Qualifications 

• Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed.
• Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations.
• Experience in handling enterprise-level ServiceNow upgrades and release readiness testing.

Why Join Availity India? 

• Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences. 

• Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities. 

• Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development. 

• Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models. 

• Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs. 

• Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward. 

• Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support. 

What to Expect from the Hiring Process 

Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support. 

Equal Opportunity Statement 

Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply. 

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.