The Role
Translates business requirements into ServiceNow data and ITSM solutions, advises stakeholders on OOTB capabilities, and supports platform strategy, roadmap, governance, and adoption. The role analyzes processes and data structures across CMDB, APM, CSDM, Platform Analytics, and ITOM; facilitates workshops; collaborates with architects and developers; and identifies improvement opportunities, risks, and opportunities from new ServiceNow capabilities.
Summary Generated by Built In
As a ServiceNow Data Business Analyst, you will:
- Analyse business requirements and translate them into effective ServiceNow data and ITSM solutions.
- Work with ServiceNow products including CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Engage with business stakeholders to understand requirements, challenges, and future-state needs.
- Recommend solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality and best practices.
- Contribute to the definition of the organization's ServiceNow data strategy, vision, and roadmap.
- Analyse existing processes, data structures, and ServiceNow capabilities to identify improvement opportunities.
- Collaborate with technical teams, architects, developers, and business stakeholders to define and implement appropriate solutions.
- Leverage experience from previous ServiceNow implementations to provide insights and recommend proven approaches.
- Stay up to date with ServiceNow innovations, new platform capabilities, and product developments.
- Support business stakeholders in understanding and adopting new ServiceNow capabilities and innovations.
- Contribute to improving data quality, governance, consistency, and usability across ServiceNow solutions.
- Support continuous improvement of ServiceNow processes, capabilities, and adoption practices.
What You Bring to the Table:
- 6–8 years of overall professional experience in IT Service Management, business analysis, ServiceNow consulting, or related areas.
- Strong hands-on experience with ServiceNow products and data-related capabilities.
- Proven experience with CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Strong understanding of ServiceNow ITSM processes and platform capabilities.
- Experience gathering, analysing, and documenting business and functional requirements.
- Practical knowledge of ServiceNow OOTB functionality and best practices.
- Experience contributing to ServiceNow vision, strategy, roadmap, or transformation initiatives.
- Experience working with business and technical stakeholders in complex enterprise environments.
- Awareness of ServiceNow platform innovations and emerging capabilities.
You Should Possess the Ability To:
- Understand business requirements and translate them into ServiceNow functional and data requirements.
- Recommend solutions that maximize OOTB ServiceNow capabilities and minimize unnecessary customization.
- Analyse business processes and identify opportunities for ServiceNow-enabled improvements.
- Develop and communicate a clear ServiceNow data and platform vision.
- Advise stakeholders on appropriate ServiceNow modules, capabilities, and implementation approaches.
- Facilitate requirement-gathering sessions, workshops, and stakeholder discussions.
- Analyse data structures and support improvements in CMDB, CSDM, and ServiceNow data governance.
- Evaluate new ServiceNow innovations and identify relevant opportunities for business adoption.
- Explain complex ServiceNow concepts and capabilities clearly to both technical and non-technical stakeholders.
- Collaborate effectively with architects, developers, business analysts, and other cross-functional teams.
- Identify risks, dependencies, gaps, and improvement opportunities within ServiceNow implementations.
- Support organizational change and adoption of new ServiceNow capabilities.
What We Bring to the Table:
- The opportunity to work on ServiceNow ITSM, ITOM, and data transformation initiatives.
- Exposure to key ServiceNow capabilities including CMDB, APM, CSDM, Platform Analytics, and ITOM.
- Opportunities to contribute to ServiceNow strategy, data governance, process improvement, and platform adoption.
- An environment focused on ServiceNow best practices, innovation, and continuous improvement.
- Opportunities to work with evolving ServiceNow technologies and enterprise-level solutions.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Asha Krishnan
Phone: +31 20 369 0609 ; Extn :146
LinkedIn: https://www.linkedin.com/in/ashakrishnan07/
Skills Required
- 6-8 years of professional experience in IT Service Management, business analysis, ServiceNow consulting, or related areas
- Strong hands-on experience with ServiceNow products and data-related capabilities
- Experience with CMDB, APM, CSDM, Platform Analytics, and ITOM
- Strong understanding of ServiceNow ITSM processes and platform capabilities
- Experience gathering, analyzing, and documenting business and functional requirements
- Practical knowledge of ServiceNow OOTB functionality and best practices
- Experience contributing to ServiceNow vision, strategy, roadmap, or transformation initiatives
- Experience working with business and technical stakeholders in complex enterprise environments
- Awareness of ServiceNow platform innovations and emerging capabilities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
.jpg)
