Position Overview
We are seeking an experienced ServiceNow Financial Services Operations (FSO) Business Process Consultant (BPC) to lead process discovery, solution design, and transformation initiatives for financial-services clients. This role serves as the bridge between business stakeholders and technical delivery teams, translating operational needs into scalable ServiceNow solutions.
The ideal candidate combines financial-services domain knowledge, process-consulting expertise, and hands-on familiarity with the ServiceNow platform. The consultant will help clients improve customer service, operational efficiency, regulatory compliance, and case-management processes across banking, insurance, wealth management, or related sectors.
Key Responsibilities
· Lead stakeholder interviews, discovery workshops, and process-mapping sessions to understand business objectives, pain points, controls, and requirements.
· Assess current-state processes and design optimized future-state workflows using ServiceNow FSO capabilities and platform best practices.
· Translate business needs into process designs, user stories, acceptance criteria, functional requirements, and solution documentation.
· Advise clients on FSO capabilities, including financial-services case management, customer and household servicing, complaints, disputes, onboarding, document management, and operational workflows.
· Identify opportunities to simplify, standardize, and automate processes while minimizing unnecessary customization.
· Partner with solution architects, developers, product owners, data teams, and integration specialists throughout the implementation lifecycle.
· Maintain requirements traceability and support backlog prioritization, sprint planning, design reviews, and release-readiness activities.
· Configure or validate process elements such as workflows, forms, business rules, service-level agreements, assignment logic, personas, and reporting requirements.
· Plan and support user acceptance testing, including test scenarios, defect triage, and business sign-off.
· Define process metrics, service-level targets, dashboards, and key performance indicators.
· Support organizational change management, training, communications, operating-model design, and adoption activities.
· Ensure solution designs account for security, privacy, auditability, records management, and applicable financial-services controls.
Provide post-implementation support and recommend opportunities for continuous improvement.
Skills Required
- Experience in process discovery, stakeholder interviews, workshops, process mapping, and solution design
- Financial-services domain knowledge, including banking, insurance, wealth management, or related sectors
- Process consulting expertise
- Hands-on familiarity with the ServiceNow platform and ServiceNow FSO capabilities
- Ability to translate business needs into user stories, acceptance criteria, functional requirements, and solution documentation
- Experience partnering with architects, developers, product owners, data teams, and integration specialists
- Experience supporting user acceptance testing, defect triage, and business sign-off
- Knowledge of security, privacy, auditability, records management, and financial-services controls
- Experience with organizational change management, training, communications, or adoption activities
What We Do
We started the organization with a vision of some of the top technology professionals in the industry to carve a niche for the next generation solutions as well provide that breeze of fresh air in emerging technology which will help our client think out of the box and provide rapid go to market solutions . The complex technology solutions and global multilingual programs roll out have been hall mark of success for our team. Our key team members are all hands on professional who have the vision and experience of having grown and developed the business from scratch. The have been the guiding power and light behind taking the company to the next level. The management of the organization has an average of over 20 years of experience in starting and running IT companies in the J2EE segment and ERP segment in North America , Australia , EMEA and Europe. The management actively guides the company to make strategic decisions and move forward and make the right decisions . We provide path breaking solutions and consultants who will fit, meet and exceed your requirements. Our focus is primarily in SAP, Oracle, IBM and MS technologies with expertise in technology verticals like cloud, big data and mobility. SAPSOL Technologies Inc . is currently funded by private investment from our management and some external investors. We are open to innovative proposals as well as funding the next generation of solutions for other start-up companies who have a great idea but are unable to leverage
