This is a remote position.
We are seeking a ServiceNow Change and Release Manager to take end-to-end ownership of Change and Release Management governance across our enterprise IT platform. In this high-impact, single-handed ownership role, you will lead change evaluation, release schedule coordination, and risk governance within a strictly regulated GxP environment.
The ideal candidate possesses deep ITIL process expertise, direct experience managing compliance-driven change records, and the executive presence to represent platform governance in cross-functional forums.
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Single-Handed Platform Ownership: Drive complete end-to-end operational ownership of Change and Release Management processes within ServiceNow—acting as the primary authority rather than a contributor.
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GxP Compliance & Risk Assessment: Independently evaluate change risks, determine appropriate approval pathways, and verify that all Change Records contain necessary Computer System Validation (CSV) evidence required for GxP/regulated environments.
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Multi-Workstream Release Coordination: Plan, align, and execute complex release schedules across multiple concurrent tracks, including platform configuration, custom integrations, and vendor-driven platform updates.
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Governance & Executive Representation: Lead Change Advisory Board (CAB) meetings and represent the platform in high-level, cross-functional governance forums with internal leads and executive stakeholders.
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Process Alignment (ITIL Framework): Enforce best practices across Change, Release, Incident, and Problem management workflows in ServiceNow to ensure minimal disruption to production environments.
Requirements
- Total IT Experience: 8+ years of total IT/ITS Management experience.
- ServiceNow Expertise: Minimum 5 years of direct, hands-on experience leading ServiceNow Change and Release Management with demonstrated solo ownership.
- GxP & Regulated Environment Experience: Proven track record of managing change controls within validated (GxP) IT environments, with a strong understanding of audit trail requirements and validation evidence.
- ITIL Framework: Deep knowledge of ITIL frameworks (ITIL v4 certification strongly preferred); clear understanding of how Change & Release intersects with Incident & Problem management.
- Decision-Making & Autonomy: Demonstrated ability to assess technical change risks independently and establish correct governance pathways without needing operational escalation.
- Communication & Executive Presence: Exceptional verbal and written English communication skills, with the confidence to manage executive stakeholders and lead cross-functional discussions.
Benefits
- Location: Europe
- Contract Type: Freelance / Contract
- Start date: October, 2026
- Time Allocation: 40 hours/week
- Pharma industry
Skills Required
- 8+ years of total IT or IT service management experience
- At least 5 years of hands-on experience leading ServiceNow Change and Release Management
- Demonstrated solo ownership of ServiceNow Change and Release Management
- Experience managing change controls in validated GxP IT environments
- Understanding of audit trail requirements and validation evidence
- Deep knowledge of ITIL frameworks
- ITIL v4 certification
- Ability to independently assess technical change risks and establish governance pathways
- Exceptional verbal and written English communication skills
- Experience managing executive stakeholders and leading cross-functional discussions
What We Do
futureproof s.r.o. is a Czech consulting and staffing firm focused on data, analytics, cybersecurity, and IT infrastructure. It provides contract and permanent staffing, team augmentation, time-and-material resources, and specialist or lead placements, while also offering expert consulting through a network of architects and project leaders. The company emphasizes niche technical expertise, trusted relationships, continuous learning, and long-term value for clients.
