The Role
Develop and maintain the ServiceNow Service Catalog, including catalog items, order guides, variables, UI policies, client scripts, processes, and workflows. Analyze business requirements, implement platform solutions, advise stakeholders on ServiceNow best practices, and contribute to technical decisions. The role requires ServiceNow experience, platform administration knowledge, strong communication and analytical skills, and business-level English and German.
Summary Generated by Built In
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
Responsibilities:
- Developing and maintaining the ServiceNow Service Catalog.
- Creating and updating catalog items and order guides.
- Configuring variables, variable sets, catalog UI policies, and catalog client scripts.
- Designing, configuring, and developing processes, sub-processes, and workflows.
- Analysing and implementing business and customer requirements.
- Advising Product Owners and internal stakeholders on the application of ServiceNow best practices and platform capabilities.
- Actively participating in technical and team-level decision-making.
Requirements:
- University degree in Information Technology, Business Informatics, or another related field, combined with relevant professional experience.
- At least 1 year of experience working with the ServiceNow platform, particularly in the areas of Service Catalog, Service Portal, Employee Service Center, or Customer Service Portal.
- Knowledge of ServiceNow platform architecture, design, and administration.
- Ability to clearly communicate technical, architectural, and organisational topics and propose practical solutions.
- Strong analytical skills, attention to detail, and a customer service-oriented mindset.
- Proactive, solution-oriented, and collaborative working style.
- Business-level proficiency in English, German is a big plus.
Why we think you will love working here:
With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
Skills Required
- University degree in Information Technology, Business Informatics, or a related field, combined with relevant professional experience
- At least 1 year of experience working with the ServiceNow platform
- Experience with Service Catalog, Service Portal, Employee Service Center, or Customer Service Portal
- Knowledge of ServiceNow platform architecture, design, and administration
- Ability to communicate technical, architectural, and organizational topics clearly and propose practical solutions
- Strong analytical skills and attention to detail
- Customer service-oriented mindset
- Proactive, solution-oriented, and collaborative working style
- Business-level proficiency in English and German
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The Company
What We Do
With 25 years of experience serving more than 250 international clients, we are a one-stop shop for IT services and digitizing business needs. Powered by more than 500 specialists in Central and Eastern Europe, we have the expertise to close the gap between technology and your business growth
