ServiceNow Business Analyst

Cask is with you for what comes next.

At Cask, "We are with you for what comes next" is not just our tagline—it's our commitment to our team and clients as we navigate the ever-evolving world of business solutions. We are seeking a Business Analyst who is eager to step into a dynamic environment where the focus is on creating client-focused solutions that drive meaningful change. This role offers the opportunity to work with cutting-edge technology on the ServiceNow platform and play a crucial role in documenting and refining business requirements to support our clients’ success.

This role Is right for you if:

• You’re looking to build on your foundational experience in IT and consulting.
• You have a working knowledge of the ServiceNow platform and are eager to apply it in a client-focused role.
• You thrive in a professional services or consulting environment where client success and satisfaction are paramount.

What you’ll be doing:

Requirements Gathering and Documentation

• Collaborate with stakeholders to document and refine business requirements
• Conduct workflow analysis to enhance existing systems and processes
• Produce and maintain detailed, clear User Stories and process documentation

Meeting Management

• Prepare and document meeting agendas, track action items, and manage issues that arise

Data Gathering and Content Management

• Collect essential data through questionnaires and maintain updated, relevant content under the guidance of the product owner

Requirements Lifecycle Management

• Manage the full lifecycle of project requirements, ensuring documentation is accurate and evolves with the project

Business Architecture Alignment

• Align business processes with the overall architecture to ensure system efficiency and integration

Quality Assurance

• Develop and refine testing scenarios and review test results with users to ensure products meet expected outcomes

What You’ll Bring to the Table:

• Professional Experience:
• Experience working with the ServiceNow platform, with at least 1 year of hands-on involvement
• 1+ year(s) in a professional services or consulting environment
• Ability to write clear, concise user stories and create complex workflow diagrams
• Proven experience in capturing and documenting technical requirements
• Strong attention to detail and the ability to prioritize tasks effectively
• Comfort in client-facing roles, with the ability to navigate client conversations confidently
• Experience with Agile methodologies is preferred
• Education and Certifications:
• Associate's Degree in Information Technology, Business, or related field, or equivalent experience
• ITIL Foundations certification preferred

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $70,000 to $95,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.