The Role
Lead ServiceNow platform architecture, governance, and enterprise implementations. Design scalable, secure solutions across ITSM/ITOM/CMDB, oversee integrations, optimize performance, guide upgrades and roadmaps, and provide technical leadership and documentation while collaborating with stakeholders and platform teams.
Summary Generated by Built In
ServiceNow Architect
RequirementsBachelor’s degree in Information Systems, Computer Science, Engineering, or related field, or equivalent professional experience.
Minimum 8 years of overall IT experience.
Minimum 5 years of ServiceNow architecture experience in enterprise environments.
Expert-level knowledge of ServiceNow platform architecture, governance, and administration.
Strong experience designing enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping.
Experience architect integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
Strong understanding of platform scalability, security, compliance, and governance best practices.
Experience working in highly regulated, secure, or government environments.
Strong knowledge of Agile Scrum methodologies and related tools such as Jira, Azure DevOps, or ServiceNow Agile Development.
Excellent verbal and written communication skills with the ability to lead technical discussions and executive-level conversations.
Ability to work onsite five days per week in Columbus, Ohio.
Benefits401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Location: Columbus, OH (Onsite 5 days/week)
- Full-time
- W-2
We are seeking an experienced ServiceNow Architect to lead the strategic design, governance, and implementation of enterprise ServiceNow solutions. This role will be responsible for defining platform architecture, establishing technical standards, and ensuring scalable, secure, and high-performing ServiceNow environments that align with organizational objectives.
The ideal candidate will work closely with business stakeholders, enterprise architects, leadership teams, and platform administrators to deliver enterprise-wide ServiceNow capabilities while driving best practices in architecture, governance, security, and platform optimization.
- Define and maintain the overall ServiceNow platform architecture aligned with business goals and industry best practices.
- Lead solution architecture and platform strategy for enterprise ServiceNow implementations and modernization initiatives.
- Establish architectural standards, governance models, development policies, and platform design guidelines.
- Design scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, Service Mapping, and related modules.
- Provide architectural oversight for integrations with third-party systems using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.
- Collaborate with stakeholders to translate business requirements into technical solution architectures.
- Guide platform scalability, performance optimization, security controls, and compliance initiatives.
- Conduct architecture reviews and provide technical leadership across ServiceNow initiatives.
- Ensure alignment with enterprise security standards, regulatory requirements, and operational best practices.
- Support platform roadmap planning, upgrade strategies, and long-term governance initiatives.
- Troubleshoot complex platform and integration issues while providing strategic recommendations.
- Create and maintain architecture documentation, technical roadmaps, implementation plans, and solution diagrams.
- Communicate technical concepts and architectural recommendations effectively to both technical and non-technical audiences.
- Experience supporting state, local, or federal government organizations.
- Experience working in FedRAMP-authorized or similarly regulated cloud environments.
- ITIL v4 Foundation Certification.
- Experience leading enterprise-scale ServiceNow platform transformations and modernization programs.
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
- Security+ or similar cybersecurity certification.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
- ServiceNow Certified Technical Architect (CTA) preferred
Requirements
Benefits
Skills Required
- Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent experience
- Minimum 8 years of overall IT experience
- Minimum 5 years of ServiceNow architecture experience in enterprise environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) - ITSM or ITOM
- ServiceNow Certified Technical Architect (CTA)
- Expert-level knowledge of ServiceNow platform architecture, governance, and administration
- Experience designing enterprise ServiceNow solutions across ITSM, ITOM, CMDB, Discovery, and Service Mapping
- Experience architecting integrations using REST APIs, SOAP APIs, IntegrationHub, and MID Servers
- Experience working in highly regulated, secure, or government environments (FedRAMP experience preferred)
- Strong knowledge of Agile Scrum methodologies and tools such as Jira, Azure DevOps, or ServiceNow Agile Development
- Excellent verbal and written communication skills; ability to lead technical and executive-level discussions
- Ability to work onsite five days per week in Columbus, Ohio
- ITIL v4 Foundation Certification
- Security+ or similar cybersecurity certification
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The Company
What We Do
ATALNT is a technology and talent solutions firm that helps companies solve challenges in logistics, construction, and financial services by providing expert staffing, AI automation, and CRM solutions. They focus on optimizing supply chains, driving innovation, and powering global growth through world-class talent and technology.
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