The Role
Leads the architecture and delivery of enterprise ServiceNow implementations across multiple modules. Designs scalable platform solutions, integrations, CMDB and CSDM strategies, governance standards, upgrade plans, and performance improvements. Facilitates client workshops, translates requirements into technical designs, reviews development work, supports estimations and presales, and guides best-practice implementation. Requires deep ServiceNow, ITSM, scripting, integration, and client-facing expertise.
Summary Generated by Built In
About Techdome
Techdome Solutions Pvt. Ltd. is a technology consultancy and product engineering company founded in 2020 and headquartered in Indore. We design, build and run AI-powered, cloud-native platforms across data engineering, machine learning, cloud, automation, CRM and enterprise platforms. Our own products include JustInterview.ai and Catalyst ERP, and we serve clients from startups to large enterprises worldwide.
Why join us: work on global client programs and our own products, a fast-growing team, ownership from day one, and recognition as Madhya Pradesh Best Employer Brand 2026.
Job Details
Experience: 5–12 years
Notice Period: Immediate joiners only
Locations: Hyderabad, Indore, Noida, Delhi, Mumbai ,Remote
Employment Type: Full-time, permanent
Work Mode: Work from office
Education: B.E./B.Tech/MCA or equivalent in Computer Science, IT or a related field
How to Apply: Share your updated CV with current CTC, expected CTC and notice period / last working day.
We are looking for a ServiceNow Architect to lead the design and delivery of enterprise ServiceNow implementations, ensuring scalable, best-practice solutions across modules.
Key Responsibilities:
- Own the technical architecture and solution design for ServiceNow implementations and upgrades.
- Design solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC/IRM and SPM as required.
- Lead requirement workshops with clients and convert business needs into platform designs.
- Define coding standards, governance, instance strategy and best practices.
- Design integrations using REST/SOAP APIs, IntegrationHub, MID Server and third-party tools.
- Oversee CMDB design, Discovery and Service Mapping.
- Guide and review the work of developers; support estimation and pre-sales activities.
- Plan platform upgrades, performance tuning and instance health checks.
Required Skills:
- 5+ years of ServiceNow experience, with at least 2 years as a technical or solution architect.
- Deep knowledge of ITSM and at least one other module (ITOM, HRSD, CSM).
- Strong scripting skills: JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies.
- Hands-on with Flow Designer, IntegrationHub, Service Portal and Workspace.
- Strong understanding of CMDB and Common Service Data Model (CSDM).
- Excellent client-facing and communication skills.
Good to Have:
- ServiceNow CTA, CIS (ITSM/ITOM/HRSD/CSM) and CSA certifications.
- Experience with Now Assist / Generative AI features and App Engine.
- Exposure to ITIL v4 processes and agile delivery.
Skills Required
- B.E., B.Tech, MCA, or equivalent degree in Computer Science, IT, or a related field
- At least 5 years of ServiceNow experience
- At least 2 years of experience as a technical or solution architect
- Deep knowledge of ITSM and at least one additional ServiceNow module, such as ITOM, HRSD, or CSM
- Strong scripting skills with JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, and UI Policies
- Hands-on experience with Flow Designer, IntegrationHub, Service Portal, and Workspace
- Strong understanding of CMDB and Common Service Data Model (CSDM)
- Excellent client-facing and communication skills
- Immediate availability to join
- ServiceNow CTA, CIS, and CSA certifications
- Experience with Now Assist, Generative AI features, and App Engine
- Exposure to ITIL v4 processes and agile delivery
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The Company
What We Do
Techdome is a technology consultancy and IT solutions provider founded in 2020. It helps businesses modernize operations and navigate digital transformation through scalable, end-to-end services spanning planning, building, designing, developing, and launching technology solutions, alongside AI, cloud computing, automation, data engineering, machine learning, custom large language models, and cybersecurity. Its mission is to make complex technology accessible and support business growth across diverse industries and markets.
