At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, secure cloud, digital transformation, and advanced intelligence capabilities, to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence has an immediate need for a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and/ or scoped to migrate legacy applications to the DLA Enterprise ServiceNow platform.
Responsibilities:
- Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
- Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, and developers.
- Providing insight and expertise into the ServiceNow platform capabilities and roadmap.
- Experience as a Business Architect for development and implementation projects
- Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
- Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Customer Service Management (CSM), Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
- Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
- Provide presentation to senior stakeholders on the solution approaches and roadmaps.
- Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
- Requirements elicitation, design, development, testing, training, and implementation support
- Managing the ServiceNow solution design, development, testing, and go-live support.
- Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Working with project resources to define sustainment governance and processes as part of operational transition.
- Working with technical subject matter experts (SMEs) to identify and refine data requirements.
- Provide guidance to convert requirements into design and migration steps.
- Working with customer SME’s and senior leadership to ensure systems requirements are met.
- Fosters a customer-focused environment.
- Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
- Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
- Displays and lives collaborative leadership by inviting varied perspectives to discussions.
- Good problem solver and out of the box thinker.
- Familiarity with systems integration utilizing web services and other web-based technologies.
- Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
- Proficient in JavaScript, HTML, CSS, XML
Requirements
- Must be a US citizen with the ability to obtain a successful DoW Secret clearance is required for consideration.
- Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required or ten (10) yrs work experience in similar field.
- Five (5) years total work experience
- ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications required.
- Strong understanding of ServiceNow's architecture, data model, and core concepts.\
- Experience with application programming interfaces (APIs) in a ServiceNow platform in order to support Low-Code/No-Code Development.
- Knowledge of configuring ServiceNow to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
- Experience developing application/process automation software based on BPMN models, experience using software tools such as Java, Javascript, Salesforce, etc. with Oracle or Microsoft SQL Server databases.
- Experience in agile and hybrid low-code application development using ServiceNow Agile 2.0 for user story task management.
Salary Range: $170,000 - $220,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- Must be a US citizen and able to obtain DoW Secret clearance
- Bachelor of Science in Computer Science, Information Systems, Engineering, Business or related discipline, or ten years equivalent experience
- Five years total work experience
- ServiceNow Certified Application Developer certification
- ServiceNow Certified System Administrator certification
- Strong understanding of ServiceNow architecture, data model, and core concepts
- Hands-on experience with ServiceNow components (Predictive Intelligence, CSM, Service Catalog, CMDB, Knowledge Management, Incident/Problem/Change/Release Management, Self-Service Portal)
- Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, and notifications
- Experience with APIs, web services, API Gateway integration and HTTP methods (GET, POST, PUT, DELETE)
- Proficient in JavaScript, HTML, CSS, XML
- Experience developing application/process automation based on BPMN and using tools/technologies such as Java, Salesforce, Oracle or Microsoft SQL Server
- Experience in agile and hybrid low-code development using ServiceNow Agile 2.0
- Prior participation in full SDLC including analysis, design, coding, testing, and promotion to production
- Ability to translate business/functional requirements into sustainable ServiceNow implementations and present to senior stakeholders
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
-
Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
-
Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
