ServiceNow Application Developer
Job
Title: ServiceNow Application Developer
Client: DC Government Agency
Job
Location: Onsite; Washington, DC (20002)
Employment
Type: Contract (W2 or 1099 only; No C2C)
Final Interview will be in
person
Position Summary
Dhaka Technologies Limited Company is hiring a ServiceNow Application
Developer on behalf of a DC Government client. The role supports the
development, administration, and ongoing enhancement of the agency’s ServiceNow
platform within the Office of Data and Technology.
This role will play a critical hands-on role in configuring, maintaining,
and evolving ServiceNow to support district-wide business processes across
multiple modules, including but not limited to Source-to-Pay (S2P), Human
Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset
Management (ITAM), and other modules. The ideal candidate brings strong
platform fundamentals, experience supporting enterprise workflows, and the
ability to partner effectively with non-technical stakeholders across a large
public-sector organization. The ServiceNow Application Developer will ensure
solutions are scalable, user-centered, secure, and aligned to agency
operational priorities, while supporting continuous improvement of service
delivery across central office and school-based teams.
Essential Responsibilities
The ServiceNow Application Developer will:
• Serve as a primary administrator for the agency ServiceNow
instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms,
lists, workflows and flows, notifications, and reporting.
• Support development and enhancement activities across multiple
ServiceNow modules, including ITSM, HRSD, S2P, and other available modules.
• Design and maintain Service Catalog items and end-to-end
workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements,
translate business needs into technical solutions, and recommend
platform-aligned approaches.
• Coordinate with the Office of the Chief Technology Officer
(OCTO) for development, changes, and support.
• Ensure configurations follow ServiceNow best practices,
prioritizing configuration over customization and maintaining upgrade
readiness.
• Troubleshoot platform issues, resolve defects, and support
continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including
configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow
partners as appropriate.
Requirements
Minimum Qualifications
• Bachelor’s degree in Information Technology, Computer Science, a
related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration
experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform,
including:
◦ Forms, lists, tables, and dictionary configuration
◦ Business Rules, Client Scripts, UI Policies, and UI Actions
◦ Roles and Access Control Lists (ACLs)
◦ Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting, including
business rules, client scripts, and UI policies.
• Demonstrated experience integrating ServiceNow with external
systems via REST and SOAP APIs.
• ITIL Foundation certification or equivalent IT Service
Management (ITSM) process knowledge.
Preferred Qualifications
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with one or more ServiceNow application areas such as
ITSM, HRSD, S2P, Customer Service Management (CSM), or Security Operations
(SecOps).
• Experience building or supporting system integrations using REST
APIs, Integration Hub, and data imports.
• Experience working in a public sector, K-12, education, or other
highly regulated environment.
Required and Desired Skills Matrix
1. Bachelor’s degree in Information Technology, Computer Science, a
related field, or equivalent professional experience. Required, 15 years.
2. Hands-on ServiceNow administration experience, including
ownership or co-ownership of a ServiceNow instance. Required, 5 years.
3. Strong foundational knowledge of the ServiceNow platform,
including forms, lists, tables, and dictionary configuration, Business Rules,
and Client Scripts. Required, 8 years.
4. Experience integrating ServiceNow with external systems via REST
and SOAP APIs. Required, 8 years.
5. Proficiency in JavaScript for ServiceNow scripting, including
business rules, client scripts, and UI policies. Required, 8 years.
6. Knowledge of UI Policies and UI Actions, Roles and Access
Control Lists (ACLs), update sets, and platform administration. Required, 8
years.
7. ITIL Foundation certification or equivalent ITSM process
knowledge. Required.
8. ServiceNow Certified Application Developer (CAD). Highly
desired.
9. Experience with one or more ServiceNow application areas such as
ITSM, HRSD, S2P, CSM, or SecOps. Required.
10. Experience building or supporting system integrations using REST
APIs, Integration Hub, and data imports. Required.
11. Experience working in a public sector, K-12, education, or other
highly regulated environment. Required.
How to Apply
Qualified Candidate can send their resumes to [email protected]
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Five or more years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
- Foundational ServiceNow platform knowledge: forms, lists, tables, dictionary configuration.
- Experience with Business Rules, Client Scripts, UI Policies, and UI Actions.
- Knowledge of Roles and Access Control Lists (ACLs) and update sets/platform administration.
- Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies).
- Experience integrating ServiceNow with external systems via REST and SOAP APIs.
- ITIL Foundation certification or equivalent ITSM process knowledge.
- Experience supporting modules such as ITSM, HRSD, S2P (and optionally CSM or SecOps).
- Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
- Experience working in a public sector, K-12, education, or other highly regulated environment.
- ServiceNow Certified Application Developer (CAD) certification.
What We Do
Dhaka Technologies Limited is a Washington, D.C.-based IT solutions and staff augmentation provider serving government and private-sector organizations. It supplies IT staffing, recruiting, consulting, hardware and software solutions, application development, cloud and infrastructure services, cybersecurity, data engineering, and software testing. The company helps clients build and manage secure, scalable technology environments while connecting them with skilled technical professionals across diverse industries.
