Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Title: ServiceNow AI Solutions Consultant
Job Overview:
We are looking for a ServiceNow AI Solutions Consultant with hands-on experience implementing AI-enabled ServiceNow solutions. The ideal candidate should have expertise in Next Experience, UI Builder, portal modernization, workflow automation, and enterprise integrations, with the ability to deliver intuitive, scalable solutions that align with business needs.
Key Responsibilities:
- Implement and configure AI-enabled ServiceNow solutions.
- Configure Next Experience, UI Builder, and modern ServiceNow workspaces.
- Deliver portal modernization initiatives to improve user experience and self-service.
- Build and optimize workflows using Flow Designer and ServiceNow automation capabilities.
- Implement AI capabilities such as Now Assist, AI Search, or Virtual Agent.
- Develop integrations using Integration Hub, REST APIs, and third-party systems.
- Collaborate with business stakeholders to deliver scalable ServiceNow solutions.
Key Skills:
- 6–12 years of IT experience with 5+ years in ServiceNow implementation.
- Hands-on experience with Next Experience, UI Builder, and portal modernization.
- Experience with Now Assist, AI Search, Virtual Agent, or other AI capabilities in ServiceNow.
- Strong knowledge of Flow Designer, Workflow Automation, Integration Hub, REST APIs, and enterprise integrations.
- Experience with ITSM, CSM, or custom ServiceNow applications.
- ServiceNow certifications (CSA, CAD, or CIS) are preferred.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
Skills Required
- 6-12 years of IT experience with 5+ years in ServiceNow implementation
- Hands-on experience with Next Experience, UI Builder, and portal modernization
- Experience with Now Assist, AI Search, Virtual Agent, or other AI capabilities in ServiceNow
- Strong knowledge of Flow Designer, Workflow Automation, Integration Hub, REST APIs, and enterprise integrations
- Experience with ITSM, CSM, or custom ServiceNow applications
- ServiceNow certifications (CSA, CAD, or CIS)
Orion Innovation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Orion Innovation and has not been reviewed or approved by Orion Innovation.
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Wellbeing & Lifestyle Benefits — Orion highlights health and well-being initiatives such as fitness, mindfulness, and flexibility/remote options, reinforced by recognition like Cigna’s Healthy Workforce Designation. Flexibility via hybrid/remote work is positioned as a consistent part of the overall rewards experience.
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Fair & Transparent Compensation — Pay is characterized as moderately satisfactory overall, with pockets where compensation is viewed as fair, particularly for some software engineering and certain U.S. roles. Public snapshots also indicate that competitiveness can be stronger in specific markets and functions.
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Career-Linked Recognition & Rewards — Performance-linked outcomes are implied through mentions that hikes can be good when performance is demonstrated. Learning and development programs are also emphasized as part of the broader value proposition tied to career growth.
Orion Innovation Insights
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America. For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale. Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise. Our business has more than tripled over the last three years. We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
