We are looking for a creative, tech-savvy professional to help explore and implement foundational AI capabilities within the ServiceNow platform. While this is not a traditional AI/ML engineering role, it will focus on enhancing workflows, user interactions, and process automation using early-stage ServiceNow AI tools. Note: This is a growth-oriented role. Direct experience with ServiceNow AI is not expected. We are seeking someone who is curious, adaptable, and capable of applying AI-enablement principles to business processes in a secure environment.
Duties and Responsibilities- Explore and implement foundational ServiceNow AI capabilities, such as Virtual Agent, Agent Assist, search optimization, and entry-level automation.
- Assist in designing, refining, and guiding AI prompt logic and conversational workflows to optimize user interactions and system responses.
- Collaborate with platform and operations teams to improve service response and user efficiency through innovative AI solutions.
- Evaluate existing workflows and operations to assess where AI can add value, proposing use cases for future development and integration.
- Monitor the outcomes and effectiveness of AI implementations, iterating on designs and strategies to enhance performance and accuracy in real-time environments.
- Active TS/SCI with Full Scope Polygraph (FSP) — non-negotiable. Candidates without this clearance will not be considered.
- ServiceNow Certified System Administrator
- Willingness to learn ServiceNow AI tools and experiment with real-time applications.
- Familiarity with process automation, workflow optimization, or chatbot/virtual agent design.
- Strong analytical and communication skills.
- ServiceNow certifications such as Certified Application Developer or Virtual Agent Implementation Specialist are a plus, but not required.
- Experience with ServiceNow (particularly Virtual Agent or Agent Assist) or other enterprise platforms.
- Background in prompt writing, low-code/no-code automation, or digital transformation efforts.
- Understanding of AI fundamentals, such as Large Language Models (LLMs), generative AI, and intent classification.
What We Offer
- 100% employer-paid medical, dental, and vision insurance
- Unlimited PTO plus Flex Bonus Program
- 401(k) with immediate vesting (no match required)
- Flexible schedules
- Referral bonuses
- Professional development support
This is an exciting opportunity to help shape how AI tools are used to streamline processes and improve user experience in a secure environment. If you enjoy solving workflow problems with emerging tech—and are excited to grow your AI skillset—this role is for you.
Top Skills
What We Do
We believe businesses operate more effectively when they leverage data to drive their decision making. We provide data-driven advisory services to executive leaders on complex problems by combining a deep understanding of business systems, robust analytic techniques, and a general knack for problem solving. By integrating data from disparate systems, we're able to produce key insights across the enterprise. We have a broad range of experience working with C-Suite executives and system technologies to overcome multiple process and efficiency problems. We enjoy taking on complex problems that allow us to produce and leave with high impact and sustainable results.
