ServiceNow Administrator
This role is responsible for day-to-day administration, configuration, and continuous improvement of ServiceNow modules (primarily ITSM), while partnering with business and technical teams to drive process efficiency and automation.
This is a mid-level role ideal for someone who can independently manage platform tasks while contributing to larger transformation initiatives.
Key Responsibilities:
Platform Administration & Support
- Administer and maintain the ServiceNow platform, including user management, roles, groups, and access controls
- Configure and support core modules such as:
- Incident, Problem, Change Management (ITSM)
- Service Catalog and Request Management
- Monitor platform health, performance, and data integrity
Configuration & Development
- Build and maintain:
- Workflows / Flow Designer automations
- Business rules, client scripts, UI policies
- Forms, fields, and catalog items
- Support integrations via REST/SOAP APIs with systems such as ERP, CRM, or identity management tools
- Assist in minor scripting (JavaScript) to extend platform capabilities
Process Improvement & Stakeholder Engagement
- Partner with IT and business stakeholders to gather requirements and translate into ServiceNow solutions
- Identify opportunities to streamline processes and improve user experience
- Support continuous improvement initiatives and platform optimization
Release & Change Management
- Participate in platform upgrades, patching, and release cycles
- Support testing, documentation, and deployment of new features
- Maintain update sets and follow governance best practices
Reporting & Analytics
- Develop dashboards and reports to track:
- Incident trends
- SLA performance
- Operational metrics
- Provide insights to IT leadership on platform utilization and opportunities
Required Qualifications:
- 2–5 years of ServiceNow administration experience
- Strong experience with:
- ITSM module (Incident, Change, Problem)
- Service Catalog and workflows
- Working knowledge of:
- JavaScript (client scripts, business rules)
- REST/SOAP integrations
- Experience with Flow Designer or legacy workflows
- Familiarity with Agile or ITIL-based environments
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA)
- Experience with additional modules (HRSD, CSM, ITOM)
- Exposure to integration architecture (APIs, middleware)
- Experience supporting enterprise-scale ServiceNow environments
- Basic understanding of CMDB and asset management
Soft Skills:
- Strong problem-solving and analytical skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Self-starter who can manage multiple priorities
- Detail-oriented with strong documentation discipline
Why Join Us:
- Opportunity to be part of a growing ServiceNow platform strategy
- Exposure to enterprise integrations and digital transformation initiatives
- Collaborative environment with direct visibility into business impact
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 2-5 years of ServiceNow administration experience
- Experience with ITSM modules (Incident, Change, Problem)
- Experience with Service Catalog and workflows
- Working knowledge of JavaScript (client scripts, business rules)
- Experience with REST/SOAP integrations
- Experience with Flow Designer or legacy workflows
- Familiarity with Agile or ITIL-based environments
- ServiceNow Certified System Administrator (CSA)
- Experience with additional modules (HRSD, CSM, ITOM)
- Exposure to integration architecture (APIs, middleware)
- Experience supporting enterprise-scale ServiceNow environments
- Basic understanding of CMDB and asset management
What We Do
TRG is a global managed services provider that manages the full lifecycle of every enterprise endpoint. As a device agnostic leader, we don’t just sell you devices. We manage the full endpoint experience. Learn more at www.trgsolutions.com.
