Wachter is in the middle of a large-scale ServiceNow implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced ServiceNow Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system.
This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as ServiceNow moves into steady state. The ideal candidate is hands-on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable ServiceNow solutions.
Primary Responsibilities:
Configure and maintain core ServiceNow modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.
Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
Collaborate with internal teams and vendors on integrations between ServiceNow and Salesforce, Dayforce, NetSuite, and MuleSoft, ensuring data consistency and business process alignment.
Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.
Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.
Support role-based access, licensing, and environment governance as usage expands.
Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.
ServiceNow rollout milestones supported through successful UAT and production cutovers.
Business stakeholders can clearly see end-to-end processes working across platforms (Salesforce → ServiceNow → NetSuite).
Admin becomes a trusted contributor who proactively identifies improvements, not just reacting to requests.
Implementation & Configuration (Initial Focus)
Integrations & Platform Alignment
Operational Ownership & Continuous Improvement
What Success Looks Like in the First 12 Months
Qualifications:
4+ years of hands-on ServiceNow administration experience
ServiceNow CSA or CIS certifications
Direct experience supporting new implementations or major module rollouts
Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
Experience supporting or coordinating integrations with external systems
Comfortable working in fast-moving environments with evolving requirements
Strong communication skills with technical and non-technical stakeholders
Experience with SPM, FSM, or complex project-based ServiceNow use cases
Experience supporting UAT, pilots, and phased enterprise rollouts
Familiarity with Agile delivery, release management, and MVP-based implementation
Required Qualifications
Preferred Qualifications
Skills Required
- 4+ years of hands-on ServiceNow administration experience
- ServiceNow CSA or CIS certifications
- Direct experience supporting new implementations or major module rollouts
- Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
- Experience supporting or coordinating integrations with external systems
- Comfortable working in fast-moving environments with evolving requirements
- Strong communication skills with technical and non-technical stakeholders
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
