Job Description:
Quevera is seeking a highly skilled ServiceNow Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland.
In this role, you will join a highly skilled team responsible for designing architecture and developing solutions that support organizational needs within a secure, hybrid cloud environment. You will administer, maintain, and enhance self-hosted ServiceNow implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency.
The successful candidate will bring strong hands-on ServiceNow administration and development experience, excellent communication skills, and a commitment to collaboration, continuous learning, and professional growth.
Job Responsibilities:
- Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
- Create custom workflows to support organizational processes and requirements.
- Build service requests that meet business and technical requirements.
- Develop views and reports as needed.
- Implement integrations and process automation using ServiceNow Orchestration.
- Perform system, integration, and Section 508 compliance testing.
- Monitor application health, usage, and compliance.
- Assess current ServiceNow usage and recommend enhancements to improve efficiency.
- Develop scripts to automate routine administrative and operational tasks.
- Create and maintain technical documentation.
- Train and mentor junior team members.
- Collaborate with technical teams and organizational stakeholders to deliver effective ServiceNow solutions.
Minimum Requirements:
- Active TS/SCI clearance with Polygraph.
- Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
- Bachelor’s degree in a technical discipline from an accredited college or university. Five (5) additional years of Systems Administration experience may be substituted for a bachelor’s degree.
- An active IAT Level II certification or higher in compliance with DoD 8570.01-M, such as CCNA Security, GICSP, GSEC, Security+, or SSCP.
- Minimum of two (2) years of experience as a ServiceNow Administrator/Developer.
- Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
- Linux/UNIX system troubleshooting experience.
- Development experience using JavaScript or another high-level programming language.
- Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
- Experience creating and maintaining technical documentation.
- Demonstrated ability to train and mentor junior team members.
- Excellent communication and interpersonal skills.
Desired Skills:
- Java development experience.
- Experience reviewing processes and implementing operational efficiencies.
- ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.
- Experience supporting hybrid cloud environments.
- AWS experience.
Why Join Quevera?
Award-Winning Culture
Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.
Outstanding Benefits
We invest in our employees and their families through a highly competitive benefits package, including:
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured iQTouch Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution, at company discretion
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1
Skills Required
- Active TS/SCI clearance with Polygraph
- Ten (10) years of Systems Administration experience supporting similar programs and contracts
- Bachelor's degree in a technical discipline (or five additional years of Systems Administration experience in lieu of degree)
- Active IAT Level II certification or higher in compliance with DoD 8570.01-M (e.g., CCNA Security, GICSP, GSEC, Security+, SSCP)
- Minimum of two (2) years of experience as a ServiceNow Administrator/Developer
- Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted ServiceNow instance
- Linux/UNIX system troubleshooting experience
- Development experience using JavaScript or another high-level programming language
- Familiarity with web-based UI technologies including HTML, XML, and CSS
- Experience creating and maintaining technical documentation
- Demonstrated ability to train and mentor junior team members
- Excellent communication and interpersonal skills
- Java development experience
- Experience reviewing processes and implementing operational efficiencies
- ServiceNow certifications such as Certified System Administrator or Certified Application Developer
- Experience supporting hybrid cloud environments
- AWS experience
What We Do
Quevera provides custom software engineering services across the entire spectrum of the software development lifecycle. We have extensive experience in partnering with our customers to gain a comprehensive understanding of the business problems presented to federal agencies, local governments, financial institutions, health care organizations and educators. Quevera is a company founded by a core group of technologists and business professionals who shared a revolutionary vision for how a software company could succeed while adhering to set of core values that governed its partnerships with its customers, employees and corporate partners. With over a century of combined experience in the government, intelligence and corporate sectors, we have the experience and technical know-how knowledge to first listen, understand and deliver innovative products and services designed to reach the core problem for unique business problems.
