Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.
What we offer:
- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
As a ServiceNow Developer, you will be the main point of contact for providing administration, support, troubleshooting, handling change requests, and developing and implementing technical solutions on the platform
What you'll be doing:
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Ensuring all incidents are triaged, responded to, and resolved by following established guidelines and updating the appropriate stakeholders on the status of incidents
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Troubleshooting and resolving complex infrastructure incidents and system disruptions
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Support the platform by diagnosing and fixing issues as well as coming up with ways to improve it
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Ensure the platform is working optimally which includes maintenance and repair of it
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Developing and implementing complex system and application-level monitoring tools
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Evaluation of current processes and process improvement
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Developing solutions to improve system performance, management, and monitoring.
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Contribute to peer design reviews for proposed new solutions.
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Work collaboratively with development, systems or infrastructure resources on new solutions.
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Making presentations regarding new directions for technologies
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Providing technical guidance to more junior staff in the resolution of application and infrastructure issues
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Contributing and maintaining Architectural documentation for ServiceNow
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Maintaining current knowledge of Central 1's family of products, application functionality, and the high-level architecture of Central's hosting environment
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Train end-users on changes to the platform.
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Perform other duties as required to deliver exceptional service and to support business goals.
What you'll have:
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University degree in computer science (or equivalent)
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5+ years' experience with the ServiceNow platform
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5+ years relevant experience in a large-scale IT environment developing and administering Platform/Software as a Service. (PaaS/SaaS).
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Advanced knowledge and understanding of IT operations and ITSM processes
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Strong understanding of infrastructure deployments, web application and operating systems
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Experience in scripting
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Expertise in best practices related to infrastructure configuration and maintenance, system administration and documentation.
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Analytical, problem solving, organizational and time management skills.
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Ability to communicate effectively both orally and in writing with technical teams and other co-workers, work to schedules, and
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Adapt easily to changing priorities and business needs.
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Ability to provide technical leadership and work on multiple projects with conflicting deadlines in a team environment.
Technical Knowledge:
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5+ years' experience with the ServiceNow platform is required.
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5+ years' experience developing for, operating and supporting Platform/Software as a Service (PaaS/SaaS) is required
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5+ years' experience in web application/services development is required.
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5+ years' experience in using SQL (MSSQL, MySQL) is required.
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Experience with ITIL Incident, Problem and Change Management (ITIL Certification/Training) is required.
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Strong scripting skills (JavaScript, PowerShell) is required.
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Advanced knowledge of operating and supporting Web-Based Applications is required
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Advanced knowledge of ITIL is required
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Knowledge of Active Directory is required
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Experience with Web Services, REST APIs, JSON is preferred.
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Experience in Linux, PHP, jQuery, Git, Jenkins is preferred
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Experience with business analysis and information gathering is preferred.
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Experience with Web Services, APIs, Microservices (MuleSoft etc. ) is preferred
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Experience with Cloud Architectures (Amazon, Azure) is preferred.
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Experience in monitoring/reporting tools (Cacti, Nagios, Dynatrace) is preferred
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Knowledge of financial transactional services is preferred
Salary: $97,541
The salary range represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
#LI-Hybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.
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What We Do
Central 1 cooperatively empowers credit unions and other financial institutions who deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products, and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada.
