Service Representative - LAND4140 Battle Management System

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Location:
Brisbane
Category:
Engineering / Technical
Position Type:
Permanent
Job Reference:
BOE/1905713A
Attachments:
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About us
Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.
Joining us is a chance to make your mark, working with a team that is united in pushing the boundaries of imagination and excellence.
We currently employ more than 3,000 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.
The Opportunity
We are recruiting for the position of Field Service Representative to be based in Brisbane, to support the LAND4140 Battle Management System (BMS) Project as part of the Battlespace Communications System (BCS) Enterprise.
The BCS is a cutting-edge networking solution that integrates custom and off the shelf technology, providing superior communications capabilities for Australian Defence Force (ADF) personnel. Its modular design allows for rapid deployment and customization for various missions. The LAND4140 BMS Project will enhance and update the ADF's existing BMS with a world leading mission critical tactical awareness capability.
This role will see you applying your experience to help develop, deliver and support an integrated BMS capability for Army.
Our team has a unique culture, which prioritises innovation whilst maintaining flexibility and fun. We are collaborative, adaptable and outcome-focused. You'll find yourself working in an inclusive team, where people really matter. We work flexibly, with a hybrid in office/ work from home arrangement.
Responsibilities

• Identifies, diagnoses and resolves operational issues with the BMS, working collaboratively with ADF system users and BDA engineering team.
• Monitors product operational performance and maintenance activities collecting technical data to make recommendations for system improvement through customer feedback.
• Provide technical expertise and guidance to ADF BMS users through the provision of informal and ad hoc training.
• Provide liaison at all levels between ADF BMS users and the system integrator (BDA).
• Key point of contact for BDA across all ranks for the provision of support services.
• Understanding C5ISR to enable the BMS Support Organisation to plan an appropriate support rate of effort.
• Support the development and maintenance of the BMS System Integration Laboratory

Experience/Qualifications

• Operational BMS experience
• Proficient in operating defence communications equipment (including satellite terminals, radios, and advanced security equipment), and maintaining network security.
• Qualifications in Information Technology / Telecommunications or equivalent, relevant experience.
• 5-10 years experience within a Defence or technical environment
• Strong problem solving and interpersonal skills

Eligibility
Applicants must be Australian Citizens to meet defence security requirements.
Culture
Female applicants, people of Aboriginal or Torres Strait Island descent and Veterans are encouraged to apply.
Boeing is an Equal Opportunity Employer with a focus on community that encourages movement within the organization.
Our aim is to nurture our existing employees and help them reach their full potential and be part of an organisation that promotes a safe workplace environment.
Benefits
We value the health and wellbeing of our employees and offer true flexibility including working from home, compressed work weeks, allowing you to balance your career with what is important to you outside of work.
Working within our team, you will have the opportunity to gain in-depth exposure across various exciting projects and build on your professional network with internal stakeholders and external partners in the industry.

• We understand the importance of work-life balance and provide a mixture of flexible office and remote working options.
• We will celebrate your successes and achievements with a formal reward and recognition program and through employee awards.
• We value your professional development and will provide a vast range of formal and informal training, as well as assistance to further education.
• We offer competitive salary packaging options and our Employee Incentive Program includes a bonus scheme and a wide range of corporate discounts.

As part of a global company, your career opportunities extend internationally.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.