Service Manager I

Department - APAC IT Operations
Are you passionate about IT service management? Do you thrive in a dynamic, international environment? We are looking for a dedicated Service Manager to join our Global IT Operations (GITO) team at Novo Nordisk. If you are ready to take on a pivotal role in managing IT support across the APAC region, read on and apply today for a life-changing career.
About the department
APAC IT Operations supports End user support services for 20+ countries across APAC. The department is responsible for providing onsite IT support for end user devices, Network infrastructure, etc.
The position
As a Service Manager at Novo Nordisk, you will:

• Manage and oversee IT support provided by the Global Service Desk and local onsite teams for affiliates within the APAC region.
• Communicate and manage major incidents impacting affiliates across the APAC region, ensuring service improvements.
• Engage proactively with Local IT teams and stakeholders across the APAC organisation to understand needs and requirements.
• Collaborate with Technical SMEs to ensure best practices in the management of services.
• Oversee ITIL processes across the APAC region, ensuring coordination, follow-up, communication, and resolution.
• Execute and roll out GITO strategy and IT projects in APAC, ensuring timely communication and involvement of all relevant stakeholders.
• Provide AV support, AV-Live, vendor, and asset management.

Qualifications
We realise that few people are experts at everything. But if you can nod your head at the following attributes, then you could be the person we are looking for:

• Bachelor or Masters in relevant field with total of 8+ years of experience in pharmaceutical or regulatory industry would be preferred.
• 8+ years of experience in IT Operations/ Support (end-user support).
• 3+ years of experience in AV Support, IT Project Management (Experience with meeting room hardware, features, and support), IT Asset management, vendor management.
• 3+ years of experience working with key stakeholders and decision-makers outside India in an international environment.
• A certification in ITIL foundation and SAFe Agile will be added advantage.
• Excellent writing, verbal, presentation, communication, and consensus-building skills.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!
Deadline
15 October 2024
Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.