Intelsat, now part of SES

Service Infrastructure Data Analyst 1 (Chennai, IN)

Posted Yesterday

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Chennai, Tamil Nadu

Hybrid

3-10

Mid level

Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software

We do the extraordinary in space, to deliver amazing experiences everywhere on Earth.

The Role

The role focuses on data analytics for service infrastructure, including resource tracking, forecasting user behavior, and developing dashboards for insights.

Summary Generated by Built In

Service Infrastructure Data Analyst
ROLE DESCRIPTION SUMMARY
The incumbent will join our Product Strategy, Management & Development team and specialize in end-to-end service infrastructure tracking and analysis, platform resource planning, and product analytics. You will:

Lead the design and integration of network data analytics solutions aimed at optimizing the allocation, usage, and planning of SES platform resources
Ensure data linkage among all service components in partnership with other business functions (e.g., Software Centre of Expertise, Ground Operations, Asset Management, Network Planning, IT Systems) to deliver single pane of glass solutions for end-to-end tracking and analysis of our platform utilization
Identify trends in traffic consumption, take up of products and features as well as patterns in customer behaviour for effective profiling and forecasts
Collaborate with Product Engineering, Asset & Yield Management to integrate refined prediction models into our resource capacity planning methodologies and product portfolio optimization

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Provide on-going tracking of hardware resources consumption and platform licenses and apply statistical and predictive modelling techniques in support of planning activities
Design self-service dashboards using a mixture of analytical and visualization techniques to derive actionable insights to improve decision-making and foster profitable growth
Analyse patterns in take up of products & features as well as network consumption over time with the objective to identify trends followed by customers, segments, markets, and regions and optimize our offering
Enable early detection of changes in user behaviour or network consumption by means of analyses on multiple time scales that can identify anomalies, seasonal occurrences or long term shifts in customer preferences for action by the Product and vertical organizations
Collaborate with the Product Engineering team to model the current and future capabilities of our VSAT platforms into our sizing process
Collaborate with the Software Centre of Expertise and Asset Management teams to develop an overview of our end-to-end infrastructure utilization for planning purposes
Ensure all components in the end-to-end architecture including Fleet, Terminal, Platform, Gateway & Network are integrated into our data analysis and reporting
Interface with internal and external stakeholders to align IT, security and system requirements, follow through on developments and report regularly
Extract product and customer analytics for consumption by the Product team enabling feedback loops with the vertical organizations
Provide instruments to the Service Infrastructure team to ensure that platform sizing remains aligned with business targets of the vertical organizations
Collaborate with VMP, Finance and Logistics teams to ensure tracking of ground infrastructure deployments, stock management and cost modelling
Contribute to SES' product analytics roadmap and explore in close collaboration with IT and Software teams the integration of innovative AI solutions that could improve decisions and outcomes

COMPETENCIES

Analytical skills to reach conclusions based on understanding of large time series of network data and performance metrics
Ability to extrapolate trends from consumption data and provide recommendations based on assessment of multiple scenarios and options
Curiosity to stay up to date with latest technologies that will advance SES products
Ability to set priorities and to work independently towards a long-term objective under tight deadlines
Courage to take initiatives when required and foster a collaborative work environment as part of a team
Excellent communication and presentation skills to clearly articulate objectives to technical and non-technical audiences
Ability to work on an iterative basis with stakeholders during design and prototyping (ideally, with the Agile/Scrum development process)
Commitment to deadlines and willingness to meet tight development schedules
Ability to work with multiple tasks spread over multiple non-related topics efficiently
Ability to act as a "gap filler" among multiple teams to ensure task delivery in a timely manner

QUALIFICATIONS & EXPERIENCE

University degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology or similar related scientific/engineering fields
Experience in Satellite & Telecommunication Systems, RF engineering and thorough understanding of VSAT technology and infrastructure
At least 3 years of data analytics experience with tools, technologies and processes to extract trends and actionable insights from a multitude of network data points
Knowledge and understanding of typical key performance indicators associated with satellite networks and telecommunication products
Experience with resource capacity planning concepts and methodologies
Knowledge and understanding of programming resources, large-scale data lake and cloud services, web services API, data streaming and database technologies
Experience in documenting products, processes and requirements
Fluent in English, other languages are beneficial

OTHER KEY REQUIREMENTS / COMMENTS

Work with cross discipline teams (satellite experts, sales, business experts, etc.)
Work with remote management and team members
Strong communication skills including technical documentation development and delivery of demonstrations and presentations and the ability to listen and communicate effectively with functional leaders
Strong analytical and problem-solving skills
Ability to make strategic recommendations
Ability to present technical information to a non-technical audience
Domestic and international travel required occasionally

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .

Top Skills

Cloud Services

Data Analytics

Database Technologies

Network Data Analytics

Satcom

Vsat Technology

Web Services Api

What the Team is Saying

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The Company

HQ: McLean, VA

2,100 Employees

Year Founded: 1964

What We Do

Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company.

As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe.

With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape

For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.

Why Work With Us

When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.