As a Service Desk Technician, your responsibilities will include but are not limited to:
- Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
- Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
- Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
- Prepare decommissioned equipment for physical disposal
- Conduct research on specific software or hardware
- Help maintain documentation on software and computer systems
- Participate in various IT related projects as needed
To be successful, these are the skills, qualifications, and experience we are looking for:
- Associate or Bachelor’s degree in information technology or in a related major required
- At least six months of end-user support or related experience either in a paid or volunteer program
- Working knowledge of computer hardware and other peripherals
- Working knowledge of Windows 11
- Working knowledge of Office 365 apps (Excel, Word, Outlook)
- Working knowledge of Adobe Acrobat DC
- Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP
- Excellent verbal and written communication skills
- Ability to logically define problems, collect data, establish facts, and draw valid conclusions
- Ability to explain complex IT concepts in simple terms
- Demonstrate strong organizational skills and attention to detail
- Be responsive with an appropriate level of urgency
- Work on multiple tasks simultaneously with regular interruptions
- Complete tasks effectively within a set timeframe
- Actively look for ways to help the end user and team members
- Ability to work overtime and weekends, if necessary
- Ability to participate in our weekly on-call rotation
- Ability to travel to our other offices, under special circumstances
- Ability to accept directions, follow and apply specific IT policies, and work directly with other members from the IT department
- Be a team player and be motivated to advance and grow
You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.
- Visit the Benefits section to learn more
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What We Do
We are a Top 30 CPA firm headquartered in Los Angeles, providing tax, audit and assurance, business management, mergers & acquisition, and valuation advisory services to clients across a wide variety of industries. Our engagement teams are business-focused, and our business model is built on partner access and advice. We have been recognized by Inside Public Accounting as one of the “Best of the Best” firms for a record 17 consecutive years, validating we do the right things for our people, our clients, and our communities. With a team of over 700 members operating from nine offices throughout California, and offices in Arizona, Texas, and Utah, we have the scale and bench strength to meet your needs—whether a business, nonprofit organization or a high net worth individual. We are known in the marketplace as a firm with deep technical skills addressing the most complex tax issues associated with partnerships and pass-through entities. Clarifying and resolving complex issues is what we do. How we do it is what sets us apart from other CPA firms. To learn more about HCVT, visit us at www.hcvt.com. If you’d like to be a part of our team, connect with us at [email protected] or visit https://jobs.lever.co/hcvt.
