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We are united in our responsibility to create healthier futures
The Role
The Service Delivery Engineer will configure, install, and support hardware and software for veterinary practices, ensuring successful customer onboarding and ongoing service delivery alongside providing troubleshooting and project updates both remotely and on-site.
Summary Generated by Built In
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
As a Service Delivery Engineer at MWI Animal Health, part of Cencora, you will play a key part in setting up and supporting our solutions within veterinary practices. This is a varied, hands-on role where you'll be responsible for installing hardware, configuring systems, and supporting customers both remotely and on-site - ensuring everything is working effectively from day one and beyond. It's a fantastic opportunity for someone with a solid IT support background who enjoys a mix of technical work, customer interaction, and travel, all while making a real difference to animal care worldwide.
Location - Remote (Ideally South of Birmingham), with regular travel to customers
Salary - £32,000 + Car Allowance + Annual Bonus
Working hours - 40 hours per week, Mon-Fri with some flexibility based on customer demand
Key Responsibilities
Skills and Experience Required
Essential:
Nice to Have (but not essential):
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Centaur Services
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Job Details
As a Service Delivery Engineer at MWI Animal Health, part of Cencora, you will play a key part in setting up and supporting our solutions within veterinary practices. This is a varied, hands-on role where you'll be responsible for installing hardware, configuring systems, and supporting customers both remotely and on-site - ensuring everything is working effectively from day one and beyond. It's a fantastic opportunity for someone with a solid IT support background who enjoys a mix of technical work, customer interaction, and travel, all while making a real difference to animal care worldwide.
Location - Remote (Ideally South of Birmingham), with regular travel to customers
Salary - £32,000 + Car Allowance + Annual Bonus
Working hours - 40 hours per week, Mon-Fri with some flexibility based on customer demand
Key Responsibilities
- Supporting customer onboarding, installations, and system setups
- Installing and configuring hardware (desktops, laptops, printers, peripherals)
- Setting up software including Microsoft 365 and antivirus tools
- Troubleshooting technical issues across hardware, software, and basic networks
- Supporting escalated queries from 1st Line support
- Assisting with cloud-based setups (e.g. Azure or similar platforms)
- Supporting integrations and third-party systems
- Visiting customer sites to install, test, and resolve issues
- Maintaining clear documentation and knowledge articles
Skills and Experience Required
Essential:
- Experience in IT support, service delivery, or technical support roles
- Strong troubleshooting skills across hardware and software
- Good communication skills and a customer-focused approach
- Ability to manage your own workload and priorities
- Full UK driving licence and willingness to travel regularly
Nice to Have (but not essential):
- Exposure to Microsoft 365 environments
- Basic networking knowledge (TCP/IP, LAN/WAN)
- Any experience with cloud platforms (e.g. Azure)
- Field-based or customer onboarding experience
- Familiarity with ticketing or service tools
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Centaur Services
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Skills Required
- Experience in Service Delivery, Technical Support, or Resolver Group environments
- Strong troubleshooting skills across hardware, software, and networks
- Hands-on experience with customer onboarding and implementations
- Good understanding of networking (TCP/IP, LAN, WAN, VLAN)
- Experience with Azure or similar cloud platforms
- Experience using SQL for investigations and script execution
- Experience supporting integrations and working with APIs
- Strong communication skills
What the Team is Saying
Jason
SVP, Global Products and Solutions
Silvana
CHRO
Paul Fritzsch
Warehouse Supervisor
Denesha Thompson
Quality and Regulatory Manager
Cindy Aviles
Inventory Manager
Denesha Thompson
Quality and Regulatory Manager
Tina Martinez
Vice President, Head of Global Products and Solutions
Cencora Compensation & Benefits Highlights
-
Healthcare Strength — Benefits begin on Day 1 and include medical, dental, vision, prescription coverage, behavioral health/EAP, virtual musculoskeletal physical therapy, tobacco-cessation, and a wellness program that can lower premiums. Immediate eligibility and broad coverage are consistently emphasized across the package.
-
Parental & Family Support — Paid parental leave of 12 weeks, two weeks of paid caregiver leave, backup child care, and fertility and family‑building supports (including adoption and surrogacy assistance) are offered. Family supports are positioned to cover multiple paths to parenthood and caregiving needs.
-
Retirement Support — A 401(k) program provides a company match on contributions with flexibility to apply an equivalent match to qualifying student‑loan payments. This structure underscores support for long‑term savings alongside debt management.
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The Company
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere. Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact. No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health. Protect yourself from job scams: Recruitment scams are on the rise. To protect yourself, we urge you to be vigilant and follow these guidelines > https://careers.cencora.com/us/en/job-scams
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Cencora Teams
Cencora Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
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