Service Chain Operation Manager

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

We are the team of customer-oriented experts who possess both specialized knowledge and a strong focus on providing excellent customer service. Our team excel not only in their expertise but also in understanding and meeting the needs of their customers or clients.

The service chain operation manager ensures excellent customer service, maintains strong relationships with one of TOP customer of our company and third-party vendors.

Purpose of position is interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

WHAT WILL YOU DO?

• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operational stability.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.

YOU WILL SUCCEED IF YOU:

• Are fluent in English language (B2 or C1)

• Have IT technical overview (INM, CHM)

• Have problem solving ability and you are result orientated as well as Customer oriented person

• Have leadership, communication and negotiation skills

• Are a good team player

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1350€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.