Senior/Lead Site Reliability Engineer (Vietnam, Remote)

At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area – from Mobile to UX – we've got a team that knows it inside out.

Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

The Job:

Join our team and work together with smart colleagues from Germany and Asia! We provide, protect and progress software and services required for operating the commercetools platform in the various clouds, preferably using technologies such as Kubernetes, Serverless platforms or PaaS — with an ever-watchful eye on their availability, capacity, and performance.

Our customers are internal developers and other teams using our services.

Our top five supported groups of services in a nutshell.

● Logs - Indexing log events, querying/search log events.

● Metrics - Collecting metrics, querying metrics, alert handling.

● Security - Authentication (SSO), automated SSL and key handling.

● CI/CD - Build pipeline for services and software provided by our team.

● SLOs - Infrastructure for providing SLO metrics and SLO reports.

We have regular stand-ups, pair programming and knowledge-sharing sessions. Our team culture is defined by transparency, support, openness to all ideas and voices and continuous learning.

In this role you will

• Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity.
• Design and implement resilient and scalable infrastructure and services used by our development teams at Commercetools.
• Minimize incident impacts by being informed upfront with monitoring, logs and metrics and having an eye on IT standards and security.
• Take part in on-call rotation (with the worldwide distributed team) for production systems.

What you will bring

• Experience as Systems Engineer/ Software Engineer in an international team.
• Strong Linux skills and excellent skills in one major programming language (Golang, Python, Java/Scala would be great - mainly because we use the first two most of the time, and the other two are fine since our backend is JVM based).
• Experience with one of the major cloud providers (Google Cloud, Amazon AWS, Microsoft Azure).
• Knowledge of containerization and container orchestration technologies such as Kubernetes.
• Mentality to share and the aspiration to constantly improve yourself and learn new things.
• Fluent English to work in an international, cross-functional team.

Nice to have:

• Experience automating infrastructure provisioning, DevOps, and continuous integration/delivery.
• Experience with managing logging and monitoring systems (Prometheus/Thanos) at scale.
• Experience with distributed tracing (e.g. OpenTelemetry)

Why you'll love working here

• The only Vietnam's Best IT Company awarded by ITViec for 6 consecutive years.
• We are proud to have a diverse team, with 13+ different nationalities represented, and we believe that our differences make us stronger. We also offer plenty of opportunities for our employee’s personal growth. And we believe in giving everyone the freedom and responsibility to do their work. We don’t sugarcoat things - we tell you exactly what we can do, and then we do it.

Benefits include:

• Laptop is provided.
• Community Tech activities.
• A fun & dynamic environment and freedom to be creative.
• Modern office with a flexible relaxing zone.
• 13th-month salary pro-rata (based on business situation).
• Performance review 2 times/ year.
• Extra Premium Healthcare & Annual Health-check.
• 15 days annual leaves, working from Monday - Friday (9AM - 6PM).