Senior Workforce Case Advisor

Make a meaningful difference with us:

We want people who are great as individuals, and even better in a team.

We’re on the lookout for a diligent Senior Workforce Case Advisor, who’s ready to roll up their sleeves and play a critical role in delivering high-quality, strategic advice and support on complex employee relations matters across the organisation.

Operating within the Workforce Strategy team, this role is responsible for providing expert guidance and coaching to leaders and People & Culture colleagues on employee relations matters including performance, conduct, grievances, workplace investigations and dispute resolution. The Senior Workforce Case Advisor manages sensitive and high-risk casework, supports case resolution capability across the business, and contributes to the continuous improvement of case management systems and practices to ensure fair, consistent and compliant outcomes.

Key Responsibilities

• Manage and coordinate complex employee relations matters, including claims and advocacy in conciliation or mediation conferences before the Fair Work Commission.

• Lead workplace investigations end-to-end, including preparing investigation documentation, reports and correspondence.

• Maintain accurate and confidential case documentation, ensuring compliance with organisational standards and legislative requirements.

• Provide tactical and operational employee relations advice on complex matters such as performance management, misconduct, employee complaints, change management and dispute resolution.

• Interpret and provide guidance on relevant employment legislation, Modern Awards, enterprise agreements and employment contracts.

• Coach and support leaders and People & Culture colleagues in managing employee relations issues and contribute to capability development initiatives.

• Engage effectively with key stakeholders including leaders, unions, professional associations and regulatory bodies.

• Participate in enterprise agreement negotiation workgroups and support preparation, consultation and approval processes where required.

• Partner with Workforce Business Partnering, Workforce Compliance and other stakeholders to ensure effective case resolution.

• Provide reporting, insights and trend analysis to support continuous improvement of employee relations practices and case management systems.

• Take a leading role in specific projects or initiatives that support service delivery improvements within Workforce Strategy.

What you will bring:

• Tertiary qualifications in Law, Human Resources, Industrial Relations or a related field.

• At least five years’ experience providing employee relations or human resources advisory services, including case management support to leaders and organisations.

• Demonstrated experience leading workplace investigations from commencement through to resolution.

• Experience advocating or supporting matters before the Fair Work Commission, including preparation of submissions.

• Strong knowledge of employment legislation, industrial relations frameworks and workplace policies.

• Demonstrated ability to interpret and apply enterprise agreements, awards and employment-related legislation.

• Experience coaching and supporting leaders and HR professionals on employee relations matters.

• Strong analytical and critical thinking skills with the ability to manage complex and sensitive matters.

• Excellent stakeholder engagement, communication and influencing skills.

• High attention to detail, sound judgement and a proactive approach to problem solving.

• Ability to work independently and collaboratively within a high-performing People & Culture team.

• Commitment to the mission and values of the not-for-profit sector.

Why you will love it here:

Working with us means stepping into a role that’s as broad as it is meaningful. You will gain exposure to:

• Multiple industries under one roof - health, aged care, disability, community services, and more.

• A wide range of workforce models, leadership styles, and organisational challenges.

• Opportunities to stretch, grow, and shape your career in ways you won’t find elsewhere.

And the perks? We’ve got plenty:

• Flexible work arrangements to support work-life balance.

• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained.     

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.

• Career development opportunities to challenge yourself, grow and make a meaningful difference.

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

We’re committed to creating safe, inclusive, and welcoming environments for all—especially children, young people, and the elderly. Our services are built on trust, care, and a deep sense of responsibility.

Ready to bring your whole self to work and make a real difference? Apply now and join a team where your work truly matters.

What makes a difference for you?
The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

• Flexible work arrangements to support work-life balance

• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the Salary Packaging Explained link

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  
  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.