Senior Welfare Rights Advisor (Job ref: 3719)
Salary: £46,006 - £52,329
Grade: Level 4, Zone 1
Location: 5 Pancras Square N1C 4AG
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Sunday 26th July 2026 at 23:55
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing / How You’ll Be Involved
You’ll play a central role in ensuring Camden residents receive the full welfare support they are entitled to. This involves providing high-quality, specialist advice on welfare benefits, offering casework support to residents, and advocating on their behalf to secure the best possible outcomes. You’ll work closely with partners, community organisations, and internal teams to maximise residents’ income, prevent hardship, and contribute to our wider anti-poverty strategy.
Your work will directly improve the lives of some of our most vulnerable residents, empowering them to access their rights, navigate complex systems, and achieve financial stability.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
You’ll be an experienced welfare rights advisor with in-depth knowledge of the benefits system and related legislation. You’ll have excellent advocacy skills and the ability to communicate complex information clearly to a wide range of audiences. Your empathy, attention to detail, and ability to manage a varied caseload will be essential to your success. Your approach will be resident-focused, empathetic, and solutions-driven, with the ability to manage a complex caseload while delivering high-quality, timely advice. Strong written and verbal communication skills are essential, as is the ability to work collaboratively across teams and partner organisations.
We’re looking for someone who can build strong relationships with residents, colleagues, and partner agencies, who thrives in a fast-paced environment, and who is committed to tackling poverty and inequality in Camden.
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11153387/file/document?inline
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at [email protected] or post to 5 Pancras Square, London, N1C 4AG,
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Skills Required
- Demonstrable experience as a welfare rights advisor or equivalent providing specialist benefits advice
- In-depth knowledge of the UK welfare benefits system and related legislation
- Strong advocacy skills, able to represent and negotiate on behalf of residents
- Ability to manage a complex and varied caseload, maintaining accuracy and timeliness
- Excellent written and verbal communication skills, able to explain complex information clearly
- Empathy and resident-focused approach when working with vulnerable people
- Ability to work collaboratively with colleagues, partner organisations and community groups
- Enhanced DBS disclosure (role is exempt from the Rehabilitation of Offenders Act)
What We Do
The London Borough of Camden is a local government authority in Inner London, England. It specializes in local governance and public services, providing a wide range of services to residents, businesses, and visitors. Its mission is to make Camden a better borough that is inclusive, sustainable, and fair, focusing on tackling inequality, championing local voices, and leading climate action through people-centered services.
