Manage Global Warranties vertical to build and standardize processes to scale warranties across different regions.
Implement continuous improvement methodologies across different verticals to minimize costs and improve CX.
Analyze, test, identify and assess potential risks projects that can potentially impact P&L and CX.
Determine KPIs / OKRs to improve performance towards a better CX across different channels.
Key Responsabilities:
Manage a team of 5+ supervisors, analysts and BPOs to effectively implement continuous improvement methodologies for different verticals, such as Global warranties, and other initiatives that could improve P&L performance.
Deeply understands operational structure to identify bottlenecks and improve metrics.
Qualifications:
Bachelor's degree in business, engineering, finance, or product management.
MBA preferred.
Lean Six Sigma certifications.
Experience in Banking, NeoBanking and/or Fintech industries, within the customer experience, operations, product, and strategy verticals.
English C1
Benefits:
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus.
- 20 days paid Vacation.
- 50% Vacation premium.
- 13% Saving funds.
- $2,000 MXN monthly grocery coupons.
- $2,000 USD annual Co-working Travel perk.
- $2,000 USD annual Professional Development perk.
Skills Required
- Bachelor’s degree in business, engineering, finance, or product management
- MBA
- Lean Six Sigma certifications
- Experience in banking, neobanking, or fintech within customer experience, operations, product, or strategy
- English proficiency at C1 level
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
