Senior Vice President of Operations

Salary: $120,000 - $130,000

Our Mission

To help African Americans and others in underserved communities achieve their highest true social parity, economic self- reliance, power, and civil rights. The League promotes economic empowerment through education and job training, housing and community development, workforce development, entrepreneurship, health, and quality of life.

Job Summary: 

The Senior Vice President of Operations reports to the President and Chief Executive Officer and serves as a member of the executive management team. This position provides strategic leadership and oversight for the operations, performance, and continuous improvement of the organization’s programs. The Senior Vice President ensures that programs operate efficiently, achieve established outcomes, comply with grant and contract requirements, and remain aligned with the Buffalo Urban League’s mission and strategic priorities.

The position leads and develops program staff and supervisors, strengthens coordination across program areas, monitors program budgets and performance, and collaborates with Finance and Human Resources. 

Responsibilities:

• Leads, manages, and coordinates the day-to-day operations of multiple program areas, ensuring effective coordination among programs and with other departments.
• Evaluates and improves operational systems, workflows, policies, procedures, and performance measures to support consistent, efficient, and high-quality program delivery.
• Builds strategic partnerships and develops special projects and initiatives with external partners.
• Establishes and maintains relationships with nonprofit organizations, government agencies, funders, and community partners to expand resources, identify funding opportunities, and increase public awareness of Buffalo Urban League programs and services.
• Develops and implements procedures for monitoring the quality and quantity of services delivered, measuring outputs and outcomes, achieving organizational goals, and meeting grant and contract requirements.
• Monitors the scopes of service for multiple contracts and ensures compliance with performance targets, reporting requirements, and expected deliverables.
• Assists with identifying grant and contract opportunities and supports grant writing and proposal development.
• Prepares accurate and timely financial and programmatic grant reports for review by the CEO, Finance department, and funders.
• Attracts, retains, trains, supervises, coaches, and develops assigned staff while strengthening leadership capacity and accountability across program operations.
• Develops and monitors program budgets and expenditures.
• Meets regularly with Finance and direct reports to review contract expenditures, ensure the appropriate allocation of resources, and provide the information necessary for the timely billing of contracts and grants.
• Collaborates with the Board, CEO, and other stakeholders in developing the organization’s strategic plan and leads its implementation and execution across assigned program operations.
• Performs other duties and assumes additional operational responsibilities as assigned based on the organization’s evolving needs.

Qualifications:

Required

• Bachelor’s Degree in Business Public Administration, Business Administration, Health, Social Work, Human Services Management, or related field.
• A minimum of 10 years of progressive management experience in a nonprofit service environment, including experience managing large teams. Demonstrated knowledge of social services programs and the business acumen to lead operations across diverse programs.
• Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.
• Entrepreneurial spirit, with experience with building programs and collaborations.
• Excellent oral and written communication skills, with the ability to effectively collaborate with programmatic, administrative and finance staff and colleagues and provide effective external presentations and persuade both internal and external audiences.
• Excellent interpersonal skills with the ability to develop and maintain relationships with donors, board members, staff, and funders. 
• Demonstrated integrity and accountability.
• Player/coach, effective at delegation, with the ability to motivate and build relationships and partnerships at all levels, both internal and external.
• Experience with government contracts, contract management, and compliance.
• Must be a proven strategic thinker, problem solver, and able to manage multiple priorities.
• Proficient in the use of Microsoft Office.

Preferred

•  Master’s Degree in Business Public Administration, Business Administration, Health, Social Work, Human Services Management, or related field.