Senior UX Researcher

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst, who share our mission to simplify payment complexity globally.

At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Payrails is a dynamic workplace and our design team sits at the core of this landscape. Our mission is to drive a successful intersection between User Experience, Technology and Business. We do this by focusing on 3 main pillars:

• Understand merchant needs and challenges in their ecosystem

• Identify simple and meaningful solutions

• Partner with product and engineering to think holistically about systems and architectures that come together to create pragmatic solutions

Our Design team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable Product Managers and Designers, while being faced with highly complex problems that affect customers on a global scale.

• Plan, Execute and Organize Research: Design and conduct qualitative and quantitative studies (e.g. user interviews, usability tests, surveys, analytics reviews) as well as implementing and managing the user insights repository.

• Synthesize Insights: Translate raw data into clear user personas, customer journey maps, and research reports that guide product decisions

• Influence features & priorities: Work with product, design, engineering, and data teams to integrate research findings into feature design and prioritization

• Advocate for Users: Present research outcomes to stakeholders, champion user-centered decision-making, and help shape our design system and best practices

• Measure Impact: Define research success metrics, track post-release performance, and iterate on product improvements

• 7+ Years of Experience in UX or product research, preferably in B2B or SaaS environments

• Strong Mixed-Methods Skillset: Proficiency in both qualitative research (interviews, usability testing) and quantitative methods (surveys, analytics)

• Experience in setting up and scaling research and insights processes to ensure data is used to help drive product and design decisions

• Excellent Communication: Ability to craft compelling narratives and present findings clearly to diverse audiences

• Collaborative Mindset: Experience working in agile, cross-functional teams and partnering with designers, PMs, and engineers

• Pragmatic & Data-Driven: Comfortable using tools like Figma, Dovetail, Optimal Workshop, UserTesting, Amplitude/Google Analytics, and willing to learn new platforms

• High impact and high velocity environment with the most talented and ambitious people you will ever work with

• A chance to shape the story of a company and a category from the ground up

• Real ownership. You’ll have the freedom and trust to build, test, and take lead

• A product used by the best brands around the world

• Visa and relocation support for you and your family where required

• Hybrid working with an office in the heart of Berlin

• Regular team events, activities and off-sites

• Discounted Urban Sports Club membership

• Competitive salary and equity package

• 27 days of annual paid vacation