Senior UX Researcher (AI Conversational Experience)

MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.
At MacPaw, we believe humans and technology can reach their greatest potential together.
MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are seeking a highly skilled Senior UX Researcher to join our team and play a pivotal role in shaping the future of our AI-driven products.
As a member of our UX Center, you will conduct in-depth research to understand user needs, behaviors, and emotions. Your expertise in human-computer interaction, cognitive psychology, and visual perception will contribute in creating innovative and engaging user experiences.
N.B. This role is dedicated solely to understanding user needs and behaviors - not creating visuals or designing wireframes If you're passionate about diving deep into UX research, we want to hear from you!
In this role, you will:

• Constantly analyse entire end-user-product interaction in terms of UX aspects. Monitor its success in achieving product goals, and identify signals and metrics necessary to help products meet and exceed user expectations
• Design, organize, and execute various UX research (interviews, product usability testing, internal evaluations, other user surveys, etc.), gather internal/external teams (designers, researchers, analysts, interviewers, etc.) to validate design solutions, provide decision-makers with well understood and articulated customer problems on all development stages
• Create and maintain updated UX research documentation, reports, and user flow maps
• Analyse the overall MacPaw UX design practice and its consistency among products, identify needed changes, develop relevant solutions, and support internal teams while implementing unified UX practice on a unit level and improving product design processes. Provide consultations and help resolve issues to ensure consistency in UX
• Implement UX strategic projects: create and evaluate project plans, identify critical paths and resources required, coordinate team if needed, and oversee implementation and progress to ensure effective project delivery according to UX strategy and overall units and company goals

Skills you'll need to bring:

• 3+ years of work experience in UX research
• 1+ year of work experience in product design
• Strong understanding of human-computer interaction, behavioral research, and visual & emotional perception
• Knowledge in conversational design and experience with AI-related products
• Proficiency in various research methodologies and tools (from conducting to delivering insights)
• Ability to think out of the box and challenge the status quo
• Experience in creating UX documentation
• Knowledge of UX Metrics
• Advanced English
• Knowing Human Interface Guidelines
• Experience in the fast creation of clickable prototypes based on static mock-ups
• Excellent communication skills, including the ability to present complex research findings to both technical and non-technical audiences
• Proactivity, self-organization, innovation
• UX Advocacy
• Fluent Ukrainian

As a plus:

• A good portfolio of past designs that demonstrates your past product design experience
• Experience with eye-tracking, EEG, and other advanced research techniques
• Knowledge in cognitive psychology
• Experience in organizing workshops, facilitating brainstorms
• Passion for exploring and applying innovative technologies

Meet a fellow MacPawian
Q: What advice would you give to someone interested in programming design?
A: Get inspired by your own hobbies and passions, not by annual trends reports.
Max Vatralik
Designer
What We Offer

• We are a Ukrainian company, and we stand with Ukraine against russian aggression
  
  • We maintain workplaces for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here you also can read about MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• We are committed to our veterans
  
  • Our Veteran Career and Empowerment Program is designed to ensure our veterans and active military personnel receive the recognition, support, and opportunities they deserve.
• Hybrid work model
  
  • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process. We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city. If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
• Your health always comes first
  
  • We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
• Flexible working hours
  
  • You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  
  • Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
• Teams we are proud of
  
  • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  
  • Our office has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life's needs
  
  • 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  
  • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.
• We're an equal opportunity employer. Here is a safe place for applicants of all backgrounds.
  
  • We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups. MacPaw does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.