Senior UX Designer

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

The role

As a Senior UX Designer in our B2B team, you’ll shape intuitive, high-impact experiences for Trainline’s white-label products - powering travel tools and platforms used by our partners across the industry.

You’ll also design the essential tools that empower our Customer Service teams, helping them deliver faster, simpler support for millions of travellers. This is a role for someone who combines strategic design thinking with hands-on delivery, comfortable navigating between business, technical, and user-centric discussions.

You’ll collaborate closely with Product, Engineering, Data Science, and Research to deliver solutions that are both elegant and effective. Our environment values open collaboration, diversity of thought, and a bias for action.

What you’ll do:

• Lead end-to-end design for our White Label and Agent Tooling products.

• Partner with Product Managers to drive customer-centric outcomes across multiple B2B initiatives.

• Collaborate with Research and Data teams to bring insights into design decisions and measure success.

• Work closely with Engineers to deliver feasible, high-quality solutions that meet business goals.

• Contribute to - and when needed, extend - our Design System, maintaining consistency and craft.

• Facilitate discovery and ideation workshops; iterate rapidly and validate with users.

• Champion accessibility, simplicity, and inclusivity in every interaction.

• Share work in the open and provide thoughtful feedback to peers.

We’d love to hear from you if you have..

• Proven experience designing digital products end-to-end, ideally in B2B or platform-based environments.

• Strong portfolio showcasing your process, UX reasoning, and impact.

• Working knowledge of iOS, Android, and Web patterns.

• Proficient in Figma or similar design tools; comfortable with prototyping and usability testing.

• Confident collaborating with Product, Engineering, and commercial stakeholders.

• Curious, pragmatic, and able to balance user needs with business realities.

• Experience in PAYG (Pay As You Go) travel experiences or other location-based transit innovations is a plus. This is an emerging part of our White Label and Agent Tools portfolio, though not a requirement.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 40% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!