Senior Service Designer

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes. 

Driven by service design, we strive to know the “Why” to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden.

Are you passionate about building and delivering modern digital services for government and healthcare users? Are you an advocate for human centered design, user experience research, and customer-centric solutions? Do you have experience working in service design, with bonus points for experience in federal agency settings? Have you assisted other companies undergoing a digital transformation? 

This Senior Service Designer will have the opportunity to work with our multifunctional product team as they build out a critical service offering for the Centers for Medicare and Medicaid Services. In addition to leading pathfinding research, they will partner with our Principal Service Designer to empower delivery teams and their embedded Human-Centered Design personnel with a consistent, repeatable, agile approach to design operations.

Further, they will support the unified cross-functional leadership team as we work towards a more consistent platform experience. Practically, we expect the role to split their time evenly across research, operations, and UX architecture activities. We do not anticipate substantive interface design responsibilities for this role, but fluency with modern software design systems and best practices are critical. Beyond the day-to-day work of service design on our project, you’ll also be well-positioned to champion HCD and user experience across CMS.

Background check requirements

• US Citizenship or documented proof of eligibility to work in the US
• Has been living in the US for at least the past 3 years
• Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of Public Trust
• Disclaimer: Medical or recreational marijuana use is still considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. (see article)

Joining our team at Bellese Technologies isn't just about the work—it's about the perks and benefits that make every day a little brighter.

• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid company holidays
• Flexible schedule and remote-first culture
• $3000 annual education stipend
• Work from home setup including a Macbook 
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts

You will like it here if

• You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation.

What you will be doing

• Work with cross-functional program leadership to design and execute strategic, mid-range research to determine the effectiveness of existing solutions, identify unmet user needs, and iterate impactful solutions.
• Collaborate on consistent, repeatable best practices for design and research operations.
• Support delivery teams as they work towards a more unified user experience across multiple disparate work streams. 
• Work with business and functional leaders to understand their challenges, determine the most appropriate HCD approach, and prioritize the projects that will have the most impact, contributing to our long-term HCD roadmap. 
• Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies. 
• Establish best practices for service design on the project and educate relevant stakeholders about customer-centricity.
• Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture. 
• Contribute to Bellese’s HCD community of practice, as well as build our partners’ HCD research knowledge base and practice development. 

Required Qualifications & Experience

• Bachelor’s degree (B.A.) or equivalent from an accredited four-year college or technical school, specifically in computer science, information systems, engineering, business, or related scientific or technical discipline (i.e., UX design, visual design, industrial design 
• Seven (7+) years related experience and/or training; or equivalent combination of education and experience. 
• Experience working on digital transformation and customer experience initiatives. 
• Experience working in an agile environment or with agile teams. 
• Experience working with UX for data-sensitive products. Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of an organization. 

Compensation range: $105,800-$140,400

Closing date: 11/18/2024

U.S. citizen or legal right to work in the United States without sponsorship

Bellese Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. In addition to federal law requirements, Bellese Technologies, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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