Senior UX Consultant | Join our Talent Community

Company Description

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

We are looking for Senior UX Consultants to join our Talent Community.

Please apply to this ad if you would like to be considered for our Senior UX Consultant Talent Community, and to be kept in the loop on future job openings in our team.

We have hybrid offices in the Czech Republic (Prague & Brno), Serbia (Belgrade & Novi Sad), and Portugal (Lisbon, Guarda, Leiria, Vila Real).

Job Description

You are responsible for envisioning and shaping first-class, innovative digital touchpoints.

You act as a connecting piece between business goals, user needs, and technical implementation you collaborate deeply with CX strategists, designers, and developers, always acting as advocates for users’ needs throughout the entire process. 

Your tasks:

• Support our experienced consultants, strategists and designers in designing overarching digital customer experiences (e.g. commerce, brand and service experiences) and grow beyond yourself day by day.
• You synchronize the requirements of our customers with the requirements of their end customers, detail them and thus provide the basis for a targeted implementation.
• You’ll be responsible for developing complex, interactive solutions for big, well-known clients.
• You translate visions and ideas into ambitious design concepts from wireframes to fine specification 
• In offers and pitches, you support the development of the offering and the communication strategy 

Qualifications

• You are passionate about digital creation and bring with your extensive knowledge in the areas of human-centered design, information architecture, interaction concept, and usability
• A completed university degree in computer science, business administration, psychology or design, or a comparable qualification
• You have both creative as well as analytical thinking skills and are able to understand complex processes and connections
• At least 3 years of professional experience in the design of complex, digital solutions, and applications, preferably in an agency environment
• You master the common design and prototyping tools (Figma, Miro, ...) as well as creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing ...)
• You are passionate about excellent digital cases and are well acquainted with the latest trends and technologies in the UX environment
• You can think creatively as well as analytically entrepreneurial
• You are a talented communicator and a strong team player
• You have a solid technical know-how of current web technologies
• You have a keen eye for design as well as a sense for trends in the UX environment
• Very good German or French are a plus

Please send us your portfolio with some case studies of projects that you've rocked in the past (for example insights in the process of solution-finding and product development, product vision, research results, customer journeys, innovation, workshop insights, UX methodologies, wireframes, team set up and the way of collaboration, project length, outcome, final result). 

Additional Information

In the Czech Republic, we offer our permanent employees:

⛺ 5 weeks of vacation + 3 wellness days

❤️ 2 Volunteering days to share the kindness of your heart with others

⏰ Flexible working hours and home office

🎯 Fully covered certifications in Salesforce, Adobe, Microsoft, etc.

🎓 Full access to Dentsu Academy, on-site learning sessions

🐶 Pet friendly offices

💌 Edenred meal and cafeteria points

🍹 Team events: company parties, breakfasts, workshops and more

🥪 Snacks, and drinks at the office

💸 Referral bonus program

💻 Laptop + equipment

📞 Corporate mobile phone subscription

Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

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