Senior User Experience Operations Associate

Job Description
We are looking for a Senior User Experience Research Operations Associate to join our growing Research Operations practice and broader Design Operations team. Help manage vendor and stakeholder relationships and support the development of resources and tools for our expanding User Experience Research and Design team.
Job Summary
As a Senior User Experience Operations Associate within the Research Operations team, you will play a critical role in supporting the development of resources and tools for our expanding User Experience Research and Design team. You will assist with the operational side of the research process, manage vendor and stakeholder relationships, and help promote strategic initiatives to improve team efficiency and impact. Collaborate with cross-functional partners to uncover business needs and process changes, and move initiatives forward by resolving open issues.
Job Responsibilities

• Assist with the operational side of the research process involving internal and external research tools.
• Review and onboard new vendors and tools.
• Manage access and list management.
• Help manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes.
• Assist with process improvement opportunities.
• Collaborate with cross-functional partners, such as Tech Owners, Legal, and Policy.
• Serve as the \"go-to\" for knowledge sharing vendor and research tool information.
• Maintain strong working relationships by collaborating with stakeholders and business teams.
• Move initiatives forward, find resources, escalate, and resolve open issues that prevent progress.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Research Operations or UX/Research related role or equivalent experience.
• 3+ years of experience in process and project management.
• Bachelor's degree in human computer interaction, user experience design/research, or related field, or equivalent experience.
• Experience working in vendor management.
• Understanding of UX Research tools, methodologies, and practices.
• Track record of operating independently, taking initiative, embracing ambiguity, and delivering results in a highly organized manner.
• Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.