Job Description
The Digital Financial Tools team creates products and experiences that help Chase customers understand and improve their personal finances, including budgeting, building credit, saving for the future, and more. This is a high impact role with an opportunity to work on products that impact the lives of millions of people. You will leverage your passion for solving problems to build human-centered experiences that educate and inspire our customers to make better financial decisions.
Job Summary
Senior User Experience Designers in our Digital Financial team provide design support to ensure projects meet customer needs, business goals, and deadlines. This is a hands-on designer role, responsible for executing across each step of the product design cycle, from planning and requirements to discovery, design, testing, and beyond. A successful candidate will be able to create and present refined design artifacts that are informed by qualitative and quantitative insights, and that ladder up to overarching business objectives. We are looking for thoughtful, empathetic, and resourceful designer to join a multi-disciplinary team that includes Design, Research, Content, Product, Data Analytics, and Technology.
Job Responsibilities

• Dive deep into customer problems and distill complicated problems into simple and elegant solutions to explore different options, including unexpected, but still feasible, solutions.
• Present work and articulate strategy and rationale for design recommendations with evidence-based insights to partners and stakeholders.
• Develop design concepts, prototypes, and detailed UI design using our design system.
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of UX Researchers.
• Advocate for the users' perspective when collaborating with partners and stakeholders to discover customer pain points, structure the work around the customer needs, and build outcome-based roadmaps.
• Collaborate directly with engineering peers to find optimal technical solutions to bring your designs to life.
• Diagram the interactivity of the product and services ecosystems, including omni-channel service and feature interactions, with user flows, wireframes, and service maps.

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent practical work experience.
• 3+ years of experience in work that involved collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers.
• Understanding of basic technical context of their designs; familiar with HTML, CSS, and JavaScript
• Foundational understanding of business needs, and how design connects with it.
• Online portfolio demonstrating proven understanding of application of design systems, responsive web & mobile application design and wireframe development, and experience with Figma or related design tools.
• Self-directed, ownership mindset in both planning and structuring work and executing at expected levels of quality.
• Design thinking and interaction design.
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
• Able to show how your understanding of technical constraints and opportunities informed your design solutions.
• Comfortable and confident when presenting work to cross-functional Directors. Excellent communication skills, involving written communications and developing softer skills (e.g., active listening, influence modeling, etc.)

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices.
• Has shipped multiple successful digital products, demonstrated user- and human-centered design approaches, and experienced with design thinking methodologies.
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards across both Android and iOS.
• Previous work or interest in design/experience design for personal financial management tools.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.