Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior Unified Communications Analyst for a Department of Defense customer. In this role you have the opportunity to work with a cross-functional team in multiple technical areas to include operations, engineering, security, and systems development to deliver secure solutions to our national security customers.
Security Clearance Requirements: Active Top Secret / SCI Required
This position requires full-time on-site support. This is not a remote position
Responsibilities:
- Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
- Resolve issues with vendor-specific multi-level video teleconferencing systems
- Complete Moves/Adds/Changes according to the specified SLAs
- Provides weekly report activities to manager
- Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles
- Create and maintain appropriate documentation, including operational instructions
- Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally
Basic Qualifications
- 4 plus years’ experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
- Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
- DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Utilize excellent customer service skills and exceed customers’ expectations
- Local travel up to 10%
Qualifications:
- Bachelor’s degree (preferably in IT, Cyber Security, Computer Science, Information Systems Management, Engineering, or similar field of study) or a Master's degree
- Experience with SolarWinds Voice/Video QoS product a plus
Top Skills
What We Do
Tau Six was founded with a plan to build a highly strategic, national security company, with specialized capabilities in cyber security, risk management, and secure system development & integration.
Intellectual property, privacy act protected information, critical command and control systems, and national security data are increasingly compromised by sophisticated cyber attacks. Working in partnership with our customers, Tau Six helps organizations plan and implement an integrated cyber strategy to minimize cyber security risk, increase mission assurance, and improve customer and organizational privacy.
Tau Six works together with our customers to assess vulnerabilities and threats, prioritize mitigation approaches based on the latest technology and best practices, and implement a comprehensive cyber security strategy.
