Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Pet Insurance
Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.
Who You Are:
- A relationship builder with a dynamic approach to developing connections
- A continually curious forward thinker who loves to find creative solutions
- A team builder with the ability to establish a strong following
- Comfortable with taking the lead in a variety of settings
- Collaborator who excels in an exciting, ever-evolving environment
What You Will Do:
- Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
- Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
- Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
- Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
- Calculates contractual discounts owed and adjusts accordingly in property management system.
- Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
- Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
- Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
- Applies payments in hotel’s property management system as specified on remittances daily as they are received.
- Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
- Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.
- Performs daily audit of department's financial transactions to ensure accuracy and compliance.
- Accountable for achievement of metrics and targets associated with the position.
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs
- Required to attend all training sessions and meetings
- Ability to perform “Physical Requirements” as explained below
- Other duties as assigned
Your Experience Includes:
- Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
- 1-2 years customer-facing work experience in hospitality or finance environment
- Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
- Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
- Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office
Skills Required
- Minimum 6 months of billing and accounting experience
- High school diploma or GED equivalent
- 1-2 years of customer-facing work experience in a hospitality or finance environment
- Ability to work cooperatively with others and maintain confidentiality
- Effective written and verbal communication skills
- Ability to organize workload, adapt to change, and meet deadlines under pressure
- Ability to perform standard and intermediate spreadsheet functions using Microsoft Office
Loews Hotels & Co Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loews Hotels & Co and has not been reviewed or approved by Loews Hotels & Co.
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Parental & Family Support — Paid parental leave, adoption assistance, Bright Horizons back-up care, and fertility coverage through WINFertility (lifetime maximum of $25,000) are explicitly offered. These benefits expand support for family-building and caregiving beyond standard hospitality offerings.
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Healthcare Strength — Multiple medical, dental, and vision plan options are paired with mental health resources through an EAP and 24/7 coaching via Headspace Care. This breadth indicates robust core health coverage with accessible wellbeing support.
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Retirement Support — A 401(k) program through T. Rowe Price includes a company match up to 4% with immediate 100% vesting. This structure enhances retirement savings value from the start of employment.
Loews Hotels & Co Insights
What We Do
Loews Hotels & Co is an American luxury hospitality company that owns and operates hotels and resorts across the United States and Canada.
