Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Senior Transformation Manager plays a key role in leading enterprise transformation initiatives that drive strategic goals, program and project support, and cross-functional coordination. This position is responsible for overseeing complex cross-functional programs and implementation of go-to-market, client success, operational, and financial improvement efforts. The Senior Transformation Manager leverages strong analytical skills, financial acumen, and project execution capabilities to help translate strategic objectives into actionable programs. Working closely with business leaders, finance, operations, product and other transformation partners to identify opportunities, prioritize initiatives, and ensure successful delivery of transformation outcomes and maximize value creation.
Location: This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.
What you’ll do (Essential Responsibilities)
Strategy and Value Creation Planning:
- Partner with Product Transformation team to support multi-year planning and goal setting.
- Define KPIs and performance metrics to track progress against strategic goals.
- Support initiative prioritization and sequencing based on risk, dependencies, and impact.
- Ability to build relationships and communicate effectively from frontline teams to executive leadership.
- Prepare presentation materials and status updates for executive-level reporting.
Transformation Execution, Delivering against value capture & transformation opportunities:
- Manage initiative workplans, timelines, and execution status.
- Collaborate with initiative leads and cross-functional teams to support the execution of key deliverables.
- Facilitate working sessions, maintain project documentation, and track milestones.
- Monitor and report progress toward benefit realization; highlight issues and support resolution.
- Use data and performance metrics to assess progress, identify course corrections, and support benefit Realization.
- Apply continuous improvement methods to identify inefficiencies and suggest corrective actions.
- Support change management activities to help drive adoption and sustainability of transformation efforts.
- All other duties as assigned.
What you’ll bring (Qualifications)
- Education: Bachelor’s degree required or equivalent combination of education and relevant experience.
- 2-3 years of experience in healthcare, health plans, population health, care navigation, employer benefits or healthcare data environments.
- Proven self-starter with the ability to excel in ambiguity and drive the path forward with limited prescriptive direction.
- Positive, people-oriented, and energized by working in a high-performance, fast-paced industry.
- Experience supporting cross-functional teams and projects with measurable outcomes.
- Strong organizational skills, including the ability to manage multiple priorities and workstreams.
- Excellent communication skills with the ability to distill complex information into executive-ready formats.
- Proficiency in Microsoft office and other data tools as necessary.
- Working knowledge of project management and change enablement practices.
- High level of curiosity, adaptability, and a proactive problem-solving mindset.
- A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
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#LI-AK1 #LI-Hybrid #LI-Remote
What’s in it for you:
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:
- Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
- Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
Skills Required
- Bachelor’s degree or equivalent combination of education and relevant experience
- 2–3 years of experience in healthcare, health plans, population health, care navigation, employer benefits, or healthcare data environments
- Experience supporting cross-functional teams and projects with measurable outcomes
- Ability to work independently and drive progress in ambiguous environments
- Strong organizational skills and ability to manage multiple priorities and workstreams
- Excellent communication skills, including distilling complex information into executive-ready formats
- Proficiency in Microsoft Office and other data tools as necessary
- Working knowledge of project management and change enablement practices
- Curiosity, adaptability, and proactive problem-solving mindset
- Personal accountability, trustworthiness, and commitment to protecting sensitive data
- Legal authorization to work permanently in the United States without sponsorship
What We Do
Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings. Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey. Based in Columbus, Ohio, Quantum Health has earned numerous awards and honors, including being named a Fastest-Growing Privately Held Company for the past nine years by Inc. 5000; one of the 50 Fastest-Growing Women-Owned/Led Companies for the past four years by the Women Presidents’ Organization; a Best Place to Work for the past 10 years by Columbus Business First; and a Great Place to Work® Best Small & Medium Workplaces by FORTUNE Magazine and Entrepreneur Magazine.
