Senior Training Specialist

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
Senior Training Specialists facilitate training of Bonterra products to customers and their employees.
Training delivered may take the form of onsite or remote Instructor-Led Training classes delivered to individual customers, group training programs for multiple customers at a time, or highly scripted public webinar sessions presented to large number of customers on a regular basis.
Training delivered by Senior Training Specialists focuses on equipping Bonterra customers with the skills and knowledge to maximize their value from their Bonterra products. Senior Training Specialists draw upon their extensive knowledge of both the Bonterra products as well as the industries they are serving to deliver training that is informative and directly relatable to the customer's organizational needs.
Senior Training Specialists own the instructional design process for new or updated training classes or webinars, which includes developing standard agendas, lesson plans, visual presentations, assessments and digital simulations - ensuring training is consistent and engaging.
Senior Training Specialists deliver 1:1 custom training services for customers which can also include the development of custom training resources such as videos, eLearning modules and assessments.
Essential Position Duties and Responsibilities:

• Uses modern instructional design techniques to develop new training classes, which may include the creation of training agendas, lesson plans, visual presentations, videos, assessments, and digital simulations.
• Deliver ad hoc training to premium customers that requires discovery and the development of long-standing customer relationships.
• Facilitate Instructor-Led Training classes following standard agendas and lesson plans.
• Where necessary, adapt Instructor-Led Training classes to suit the unique system configuration and/or work processes of each customer.
• Facilitate group training sessions for customers from multiple organizations concurrently.
• Present public webinars to large audiences.
• Answer customer questions in a respectful and informative manner.
• Ensure training sessions start and end as scheduled.

Required Skills/Abilities:

• Direct hands-on experience administering Cybergrants or technical customer-facing training experience in highly customizable systems.
• Instructional Design skills.
• Ability to develop and foster long-standing customer relationships.
• Knowledge of one or more Bonterra products from a user and admin perspective.
• Real-life, industry experience in one or more of the industry domains that Bonterra serves.
• Ability to present complex technical informative in a clear, relatable manner.
• Excellent written and oral communication skills.
• Ability to learn new systems independently through self-exploration.
• Advanced Captivate skills.

Physical Requirements:

• Ability to present remotely for up to 8 hours a day
• Ability to stand in front of a classroom for up to 8 hours a day.

Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Salary Range: $65,000 - $70,000
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
We will be accepting applications for this role until 10/15/2024
Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.