Senior Platform Operations, Support & Test Engineer

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Job Overview:
We are seeking a highly skilled Senior Platform Operations, Support & Test Engineer with extensive experience in Post production monitoring, Site Reliability Engineering (SRE) & Business Requirements Testing (BRT) practices to join our team. In this role, you will ensure that our system meets reliability and stability business needs and software solutions exceed customer expectations with high quality. You will act as a critical liaison between ops teams, product owners, business analysts, and the Dev team. You will be responsible for designing, developing, and maintaining testing frameworks and tools that ensure our software meets business, quality, and reliability standards.

This is an excellent opportunity for someone who is passionate about system reliability, customer satisfaction, and driving quality through scalable test solutions.

Key Responsibilities:

• System Reliability and Performance:

  • Develop and implement monitoring and alerting strategies to detect issues proactively.

  • Collaborate to create automated solutions for incident response and resolution.

  • Conduct root cause analysis (RCA) on critical issues, identifying opportunities to improve system stability.

  • Participate in on-call rotations and incident management to ensure system uptime

• Requirement Analysis:

  • Collaborate with stakeholders, including business analysts, product managers, and developers, to understand, analyze, and refine business requirements.

  • Identify gaps, ambiguities, and inconsistencies in requirements and provide actionable feedback to improve clarity and completeness.

• Test Planning and Design:

  • Develop test strategies and test plans aligned with business requirements and project objectives.

  • Develop tools and utilities to support continuous testing and integration efforts.

  • Contribute code to improve test infrastructure, increase coverage, and reduce cycle times.

• Testing Execution and Automation:

  • Execute functional, regression, integration, and end-to-end tests, both manually and through automation tools.

  • Analyze test results, identify defects, and work closely with the development team to resolve issues.

  • Leverage automation frameworks to enhance the efficiency and coverage of testing efforts.

  • Ability to develop testing tools to increase productivity.

• Documentation and Reporting:

  • Prepare and maintain detailed test documentation, including test cases, test data, defect reports, and test summaries.

  • Report test progress and results to stakeholders and recommend go/no-go decisions.

Qualifications:

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).

• 5+ years of experience in software testing, with a strong focus on Business Requirements Testing.

• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog).

• Experience in incident response and root cause analysis.

• Exceptional problem-solving and analytical skills with a keen attention to detail.

• Proficiency in analyzing complex business processes and translating them into testable requirements.

• Proficiency in Golang and Python, or related programming languages.

• Hands-on experience with test management tools (e.g., JIRA, TestRail) and defect tracking systems.

• Strong understanding of testing methodologies (e.g., Agile, Waterfall, BDD).

• Solid experience with test automation tools and frameworks (e.g., Selenium, Postman, Cypress).

• Experience in working with APIs, databases (PostgresDB, MongoDB), and performance testing tools.

• Familiarity with domain-specific tools or standards (e.g., healthcare, finance, e-commerce).

Soft Skills:

• Excellent communication skills to interact with technical and non-technical stakeholders.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• A proactive mindset and a passion for continuous improvement.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity

PHIL Inc. is an equal-opportunity employer.