We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.
Responsibilities
- Supervise teleoperation teams across multiple shifts
- Coordinate robot operations and deployment schedules
- Monitor operational KPIs and productivity
- Ensure compliance with safety and quality standards
- Escalate technical issues and coordinate resolution
- Train and mentor new teleoperators
- Support customer-facing robotics deployments
- Produce operational reports and performance summaries
Requirements
- Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
- Experience leading operational teams
- Strong troubleshooting and decision-making skills
- Excellent communication and reporting abilities
Skills Required
- Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
- Experience leading operational teams
- Strong troubleshooting and decision-making skills
- Excellent communication and reporting abilities
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
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