MeDirect is a Maltese digital bank, founded in 2004, with over 180,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.
We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation.
Role Overview
As a Senior TechOps within the Corporate IT team, you will provide first-line technical support and service desk services to the bank’s users and internal systems. You will play a key role in maintaining a reliable, secure, and efficient IT environment while supporting users across multiple locations.
The selected candidate should be willing to relocate to the specified job location.
Key Responsibilities
- Troubleshoot, categorise, resolve, and appropriately escalate IT incidents and service requests to help reduce incident volumes and improve resolution times
- Provide technical assistance and share knowledge with TechOps team members when required, collaborating on troubleshooting and resolving complex IT incidents
- Manage the onboarding of new joiners, including equipment provisioning, installation, configuration, and setup
- Maintain and support internal applications, services, and systems used across the bank, including the implementation and support of new technologies
- Participate in internal and external IT audits, providing the required documentation, evidence, and support
- Manage user access controls and permissions for applications and services used within the organisation
- Procure, manage, maintain, and track user-related hardware, software, and IT inventory
- Manage the workstation update lifecycle, including vulnerability management, software updates, security updates, and timely patching
- Support the automation and continuous improvement of workstation imaging and deployment processes across multiple geographical locations
- Maintain and continuously improve the IT knowledge base by documenting solutions, processes, procedures, and technical guidance
- Produce and report on Helpdesk metrics and KPIs, identifying trends and opportunities for service improvement
- Participate in an extended support/on-call roster to provide coverage outside standard working hours when required
Requirements & Qualifications
- Good understanding of the Microsoft 365 and Azure ecosystem
- Strong knowledge of Active Directory, Microsoft Entra, Windows and macOS operating systems, NTFS permissions, Microsoft Exchange, Exchange Online and backup procedures
- Experience using Jira Service Management / Jira Service Desk or an equivalent IT service management platform to manage incidents and service requests
- Good understanding of fundamental networking concepts and troubleshooting
- Ability to effectively balance and prioritise multiple tasks and projects while remaining calm and focused under pressure
- Self-sufficient, organised, proactive, and capable of managing multiple priorities simultaneously
- Fluent in written and spoken English, with strong communication and interpersonal skills
Skills Required
- Good understanding of the Microsoft 365 and Azure ecosystem
- Strong knowledge of Active Directory and Microsoft Entra
- Strong knowledge of Windows and macOS operating systems
- Strong knowledge of NTFS permissions
- Strong knowledge of Microsoft Exchange and Exchange Online
- Knowledge of backup procedures
- Experience using Jira Service Management, Jira Service Desk, or an equivalent IT service management platform
- Good understanding of fundamental networking concepts and troubleshooting
- Ability to balance and prioritize multiple tasks and projects under pressure
- Self-sufficient, organized, proactive, and capable of managing multiple priorities
- Fluent written and spoken English
- Strong communication and interpersonal skills
- Willingness to relocate to the specified job location
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending. As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience. As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in. With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta. We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey. Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
