The Role
Provide technical support to BHG employees, manage user accounts, troubleshoot hardware/software issues, and maintain the IT inventory and documentation.
Summary Generated by Built In
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You Are
You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software.
What You’ll Do
- Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
- Installing and configuring new PC hardware and software.
- Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
- Create, maintain, and deploy computer images to streamline OS installation.
- Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks
- Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base.
- Responsible for maintaining inventory system for all IT-related equipment
- Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner.
- Image and setup new laptops and involvement in the onboarding process
- Determines and implements solutions to specific laptop issues
- Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
- Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
- Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
- Participates in the analysis and explanation of network problems associated with specific workstation problems
- Documents and maintains technical support and physical asset records
- Provide after-hours on-call support as scheduled
- Develops and submits process improvement ideas and communicates to appropriate team
- Educates end-users on the use of technology
- Other duties as assigned by supervisor.
What You’ll Need
- Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree.
- ITIL Foundations Certification preferred
- CompTIA A+, Network+, or Security+ certifications preferred
- Understanding of TCP/IP, DHCP, and DNS.
- Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
- Experience supporting Office 365 products.
- Experience using a help desk ticketing system for tracking support tickets.
- Experience with patch management tools.
- Experience with Windows imaging tools.
- Proficient in macOS and Windows.
- Experience with single sign-on solutions, mobile device management (MDM)
- Excellent troubleshooting, problem-solving, and time management skills.
- Able and willing to learn new processes.
- Ability to work well within a team.
- Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.
- Employee will be able to perform all duties as listed above in the job description and any other duties as required.
Life at BHG Financial
At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG Financial
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Top Skills
Active Directory
Dhcp
Dns
macOS
Office 365
Patch Management Tools
Tcp/Ip
Windows
Windows Imaging Tools
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The Company
What We Do
BHG is transforming the financial industry; leveraging the power of data, analytics, and cutting-edge technology to become not only the number one source for professional loans, but also the creator of the largest community bank loan and product network in the country.
