In this role, you will be responsible for creating clear, structured, and highly technical documentation for internal engineering systems, partnering closely with senior developers and infrastructure teams. You’ll apply a strong foundation in software engineering along with hands-on knowledge of cloud and DevOps environments—including Azure GovCloud, infrastructure provisioning with Terraform, CI/CD pipelines, PostgreSQL operations and disaster recovery, configuration management, and observability best practices. You’ll produce concise how-to guides, installation and troubleshooting procedures (PowerShell/Bash), and standardized content organized for developer audiences using defined templates. Success in this role requires proficiency with Confluence, GitHub, Jira, and diagramming tools, plus excellent information architecture skills. You’ll also independently manage limited SME availability through effective interviewing and scheduling, while communicating directly with Directors and Lead Engineers to deliver accurate, user-friendly documentation.
Software Engineering Foundation:
- A deep understanding of software development and engineering principles is a primary requirement.
- Cloud & DevOps Literacy: The writer must be comfortable documenting highly technical, internal-facing systems.
- Cloud Infrastructure: Azure (specifically GovCloud/IL4), cloud architecture, Infrastructure as a Service, terraform, and provisioning.
- CI/CD: Complex continuous integration and deployment pipelines.
- Databases: PostgreSQL provisioning, operations, and disaster recovery (DR).
Configuration Management:
- Documenting unified configuration systems and migration from legacy tools.
- Observability: Writing best practices for monitoring and alerting.
Core Documentation & Writing Skills:
- Clarity and Conciseness: The ability to create clear, concise, and user-friendly documentation.
- Procedural Writing: The writer must be able to create clear how-to guides, particularly for installation (using Powershell/Bash) and troubleshooting.
- Information Architecture: The project requires standardizing formats and organizing content logically for a developer audience (e.g., "Onboarding," "Infrastructure," "Troubleshooting") to improve findability .
- Template Adherence: The writer must be able to follow specific templates, such as the MSF Docs Single Page Design, which outlines a precise structure for content.
Tool Proficiency:
- Content Platforms: The writer must be proficient in using Confluence and GitHub as the primary documentation platforms.
- Collaboration Tools: Familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams if necessary.
Soft Skills:
- SME Management: The "limited availability of Subject Matter Experts (SMEs)" is the project's primary risk.
- The writer must have strong interviewing skills and the ability to work independently to proactively schedule and manage SME time.
Stakeholder Communication:
The role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
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What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success.
With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
