Senior Technical Writer

About the position:

N-iX is looking for a motivated and experienced Technical Writer to join our value team. Within this role, the person will be responsible for developing comprehensive internal and external-facing documentation that meets organizational standards. This role is a key contributor to the client’s ongoing growth. Our client is a forward-thinking, growth-oriented healthcare services and technology company that provides state-of-the-art pharmacy solutions.

About the Customer:

The customer is a forward thinking, growth-oriented healthcare services and technology company that provides state of the art pharmacy solutions. This role is ideal for someone who is passionate about translating complex technical information into clear, engaging, and user-focused documentation that meets organizational standards. The Technical Writer will collaborate across multiple teams to deliver high-quality content that enhances product usability and developer experience.

Required Skills and Qualifications:

Tools and Technologies

• Confluence
• Jira
• Google Suite

Responsibilities:

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write user manuals, product catalogs, data dictionaries, release notes, technical specifications, onboarding materials, processes, and API documentation.
• Create diagrams, flowcharts, and visuals to support written content.
• Maintain version control and change tracking for documentation across product releases.
• Enforce and evolve documentation standards, company style guides, and templates.
• Advocate for documentation quality and usability across teams.
• Work with Development and Product leads to identify all documentation requirements.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Suggests changes to senior management using data to support your recommendations
• Maintains teams’ confidence and protect operations by keeping information confidential 
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Performs periodic reviews and analyses of current documentation to ensure nothing is outdated.
• Participate in all Scrum events - daily stand-ups, sprint planning, sprint retrospectives, backlog grooming, and product demos to stay current with product updates and new features.

Requirements:

• 2-4 years of experience as a Technical Writer in a software development environment.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies (particularly with Scrum).
• Strong understanding of document development lifecycle (DDLC).
• Experience in writing technical content for APIs, SaaS products, or developer tools.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing technical documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to work independently and with others by partially covering the US time zone (till 1 PM ET).
• Extremely organized with strong time-management skills.
• Advanced skills in documentation tools and technologies.
• Excellent command of English with strong grammar, spelling, and writing clarity.

Nice to have:

• Familiarity with UX/UI design principles.
• Experience using API testing tools (e.g., Postman, Swagger).

Education:

• A bachelor's degree in English, communications, or a degree in a technical field such as IT, computer science, healthcare, or engineering.