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The senior technical writer writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and screenshots and the production of the document.
JOB RESPONSIBILITIES
SPECIFIC RESPONSIBILITIES
Technical Writing
- Creates and maintains policy, procedure, forms, job aids and process documentation that support corporate and field functions.
- Leads document reviews with key stakeholders of operations policy and procedures.
- Interviews operations and corporate personnel to gather content.
- Leads the communication and documentation portion of operational meetings and captures minutes, notes, and key decisions.
- Collects, edits, and crops all screen shots and graphics that are provided by SMEs and applies them appropriately to the documentation to support detailed instructions.
- Monitors, writes, and edits key messages on Company pages to ensure proper style and correct wording is applied.
- Assists Learning Department with policy and procedures training materials.
- Manages documentation projects by tracking each document’s progress in the development, editing and review lifecycle using Microsoft Word, Excel, PowerPoint and SharePoint or other media.
MINIMUM Requirements
Education:
- Bachelor’s degree in English literature, journalism, software engineering, computer science, or equivalent
Experience:
- Five (5) years in a Technical Writer, Business Analyst, or Documentation Specialist role
- Experience faciliting meetings, ochestrating document review sessions, and working with multiple levels of an organization to gather process requirements
Knowledge, Skills & Abilities:
- Understanding of technical terminology
- Analytical skills
- Excellent oral and written communication skills
- Strong command of English Language
- Process oriented
- Project Management skills
- Time management and organization
- QA and testing skills
- Ability to write, edit, and/or revise a range of technical communications from specifically compiled raw data.
- Proficient in Microsoft Office, including MS Word, Power Point, and Excel
- Proficient in Adobe Acrobat XI PRO
- Proficient in SharePoint
Work Conditions
Work Environment
- Work primarily indoors during all seasons and weather conditions.
- Limited amount of local and/or multiple location traveling required.
- Comply with Corporate dress code policy.
Work Postures
- Sitting continuously for 8 hours per day
- May require climbing stairs to access office building.
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage.
Work Hours
- Working beyond “standard” hours as the need arises
Postal Code: 77019
Category (Portal Searching): Information Technology
Job Location: US-TX - Houston
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What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
