Senior Technical Writer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. 
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.
As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Work with product managers, solution architects, and developers to collect requirements, create, review, revise, and maintain technical documentation where the primary audience is other developers. Types of documentation may include: Software, systems engineering, system operations, and testing documentation.Procedural and technical documentation for technical users.Partner with developers to make sure the documentation you are producing is consistent with documentation being produced by other developers and all applicable documentation is updated.Partner with Product and other technical writers to create and maintain templates for written documentation produced by others, ensuring a consistent "look and feel". Maintain a library of application documentation, cataloging it for internal and/or external use

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others.
Required Technical and Professional Experience

• 5 to 7 years as a Technical Writer

• Extensive experience with AWS is mandatory.

• Editing / rewriting technical documentation for audiences at different technical levels

• Experience working on an agile software development team across remote and globally distributed teams

• Experience with industry standard tools used in software delivery, development, and documentation in the following categories: wiki, issue and project tracking, diagramming, road mapping, project management, version control software, code editors and/or IDEs.

• Writing / editing developer documentation (preferably in a highly technical backend environment using Docs as Code).

• Experience with Amazon Web Services (certification desired),

• Experience with Reading coding or scripting languages to understand how the system works and to validate information given to you – JavaScript / Typescript (backend development) strongly preferred.

• Experience with REST API documentation and Swagger / Open API spec.

• Experience with specific tools: Confluence (intermediate), Jira, SharePoint, Bitbucket or GitHub, Structurizr, SpectaQL, and Markdown.

Preferred Technical and Professional Experience

• Experience with IoT or Edge devices and documentation (Edge preferred), GraphQL APIs and documentation,

• Experience with UML.

• Software, systems engineering, system operations, and testing documentation

• Procedural and technical documentation for technical users

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.